Head of Product Operations

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

About the Role & Team

As the Head of Product Operations, you will play a pivotal role in enhancing our product management processes and helping Amplitude deliver innovations that drive success. You will lead initiatives that drive high-velocity and high-impact product execution while fostering collaboration across teams. Your responsibilities will span embedded product operations, cross-product coordination, planning, new product introduction, and integrating the voice of the customer into our strategies. This role reports to the Chief Product Officer.

As the Head of Product Operations, you will:

1. Embedded Product Operations:
   
   • Collaborate with product teams to ensure efficient execution of high-impact initiatives.
   • Develop and implement scalable processes for cross-team collaboration, ensuring product teams are fully supported during the product lifecycle.
   • Drive product operations excellence, enabling teams to operate with speed, efficiency, and agility.
   • Optimize product processes to ensure that PM best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals.
   • Proactively recognize potential risks in product operations and develop strategies to address them.
2. Planning:
   
   • Oversee metric reviews, set standards for planning, and facilitate the planning process to ensure alignment across product teams.
   • Own the product planning process, including roadmap development, capacity planning, and resource allocation.
   • Collaborate with product managers to drive key metrics and KPIs that measure the success of operational processes and product initiatives.
3. New Product Introduction:
   
   • Launch planning, coordinate beta programs, and ensure organizational readiness for product releases, focusing on driving market success.
   • Lead the NPI process, ensuring products are launched on time, within scope, and with high quality.
   • Coordinate cross-functional teams (engineering, product, marketing, supply chain, etc.) to align on timelines, deliverables, and execution strategies.
   • Identify and mitigate potential risks in the product introduction process while driving continuous improvements in NPI frameworks.
4. Voice of the Customer:
   
   • Ensure customer insights are central to product operations, influencing development and launch strategies.
   • Establish a comprehensive VoC program to capture, analyze, and integrate customer feedback into the product development process.
   • Work closely with customer support, sales, and product and design teams to prioritize feedback and ensure customer insights are incorporated into product roadmaps.
   • Lead initiatives to improve customer satisfaction and drive product improvements based on VoC data.
5. Cross-functional Leadership:
   
   • Build strong feedback loops with stakeholders and customers to ensure product and other cross-functional team expectations are exceeded.
   • Provide regular updates on product operations, roadmaps, and performance metrics to key stakeholders.
   • Scale product knowledge throughout the company, serving as an ambassador for the product organization, product processes, and the product strategy/roadmap.
6. Monitor industry developments and best practices in product operations to enhance our processes.
7. Lead and cultivate a high-performing product & design operations team, promoting a culture of innovation and accountability.

You'll be a great addition to the team if you have:

1. A proven track record of 10+ years in product management or operations, ideally in a leadership role.
2. The ability to think strategically while diving into detailed data analysis.
3. A growth mindset, viewing challenges as opportunities for learning and improvement.
4. Strong interpersonal skills, with a knack for fostering collaboration across diverse teams.
5. Experience in Agile methodologies and a passion for operational excellence.
6. A proactive approach, driven by results and focused on delivering value.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans.
• Flexible time off, paid holidays, and more.
• Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more.
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support.
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only).
• Employee Stock Purchase Program (ESPP).

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.