Chewy
Associate Director, UX Research
Chewy, Boston, Massachusetts, us, 02298
About Chewy:
Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.
Role Overview: As an
Associate Director, UX Research , you'll own research vision that crafts Chewy's next-generation products and services. You'll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.
What You'll Do: Lead Strategic Research:
Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology. Drive Innovation:
Influence key product investments and strategies that deliver long-term value for customers. Team Leadership:
Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation. Standardize Research Practices:
Champion consistency and cohesion in UX research across Chewy's products and services. Build Talent:
Recruit, develop, and retain UX research professionals while maintaining high quality standards. What You'll Need:
Experience:
8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments. Leadership:
Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results. Strategic Vision:
Ability to set direction and build repeatable, balanced processes for long-term success. Research Expertise:
Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research. Cross-Functional Collaboration:
Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals. Communication:
Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights. Education:
Bachelor's degree in research, HCI, or a related field (or equivalent experience). Travel:
Occasional travel required. Why Chewy? Join a forward-thinking team that's reshaping pet parents and partners everywhere. You'll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.
Hub Locations & Work Arrangement:
Hub Locations : Bellevue, WA or Boston, MA Hybrid Model:
2+ days in hub location per week Remote:
This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Role Overview: As an
Associate Director, UX Research , you'll own research vision that crafts Chewy's next-generation products and services. You'll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.
What You'll Do: Lead Strategic Research:
Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology. Drive Innovation:
Influence key product investments and strategies that deliver long-term value for customers. Team Leadership:
Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation. Standardize Research Practices:
Champion consistency and cohesion in UX research across Chewy's products and services. Build Talent:
Recruit, develop, and retain UX research professionals while maintaining high quality standards. What You'll Need:
Experience:
8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments. Leadership:
Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results. Strategic Vision:
Ability to set direction and build repeatable, balanced processes for long-term success. Research Expertise:
Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research. Cross-Functional Collaboration:
Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals. Communication:
Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights. Education:
Bachelor's degree in research, HCI, or a related field (or equivalent experience). Travel:
Occasional travel required. Why Chewy? Join a forward-thinking team that's reshaping pet parents and partners everywhere. You'll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.
Hub Locations & Work Arrangement:
Hub Locations : Bellevue, WA or Boston, MA Hybrid Model:
2+ days in hub location per week Remote:
This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.