Feedonomics
Senior Global Account Manager
Feedonomics, Austin, Texas, us, 78716
About Feedonomics - A Remote-First Company
Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in! As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. What makes us different from other SaaS companies in the space? We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently. Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally. The Sales Team at Feedonomics
The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell. The Role
We are seeking a highly motivated and experienced Senior Account Manager to develop and manage strategic relationships with key clients. In this role, you will own both Feedonomics and BigCommerce platforms, spanning B2C and B2B segments. Your primary focus will be on driving expansion and renewals within existing accounts while serving as the key point of contact to strengthen client relationships and deliver exceptional results. The Responsibilities
Strategic Growth:
Develop and execute a systematic plan to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for the suite of BigCommerce Inc. products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift, and Recurring Professional Services. Create a detailed territory plan, outlining strategies, target accounts, and actions needed to exceed revenue goals. Construct and maintain account plans for top clients, identifying growth opportunities and potential challenges while providing a clear roadmap for expansion.
Client Engagement & Retention:
Serve as the primary point of contact for client inquiries, business requirements, and escalations, ensuring proactive and responsive communication. Lead regular business reviews, presenting insights on usage, performance, and ROI, while identifying additional growth opportunities. Collaborate with internal teams (sales, product, support) and external agency partners to ensure seamless delivery of initiatives that meet customer expectations.
Revenue Management:
Develop tailored proposals, contracts, and presentations to communicate the value of BigCommerce Inc. offerings effectively. Manage key account metrics, track engagement, and identify at-risk accounts, ensuring proactive account management and consistent reporting to stakeholders. Drive renewals and achieve expansion goals, focusing on high-impact activities that align with client objectives.
Operational Excellence:
Handle client inquiries and escalations with a solutions-focused approach, ensuring high customer satisfaction. Maintain accurate records of client interactions, proposals, and account details in CRM systems, ensuring data accessibility and transparency.
Note: This role does not include prospecting for new accounts or managing the sales process for new clients. The Requirements
Experience:
Minimum of 7+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model. Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets. Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers.
Skills:
Exceptional interpersonal and communication skills to build trust and foster long-term client relationships. Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight. Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities. Adept at negotiating and aligning customer goals with company objectives while collaborating effectively with internal teams and agency partners.
Knowledge:
Comprehensive understanding of SaaS metrics, customer lifecycle management, and the ability to manage expectations across diverse stakeholders. Experience acting as the ‘Quarterback’ for customer accounts, aligning internal and external efforts to achieve impactful results.
What's in it for you?
Remote work set-up Competitive pay Unlimited PTO for salaried positions and up to three weeks for hourly employees Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more Monthly half-day Fridays (yes, really!) 401K retirement plans with company match Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more Internal Feedonomics skill certifications Virtual and in-person team events FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events Employee Resource Groups (ERG) Referral bonus program Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.
Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in! As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. What makes us different from other SaaS companies in the space? We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently. Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally. The Sales Team at Feedonomics
The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell. The Role
We are seeking a highly motivated and experienced Senior Account Manager to develop and manage strategic relationships with key clients. In this role, you will own both Feedonomics and BigCommerce platforms, spanning B2C and B2B segments. Your primary focus will be on driving expansion and renewals within existing accounts while serving as the key point of contact to strengthen client relationships and deliver exceptional results. The Responsibilities
Strategic Growth:
Develop and execute a systematic plan to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for the suite of BigCommerce Inc. products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift, and Recurring Professional Services. Create a detailed territory plan, outlining strategies, target accounts, and actions needed to exceed revenue goals. Construct and maintain account plans for top clients, identifying growth opportunities and potential challenges while providing a clear roadmap for expansion.
Client Engagement & Retention:
Serve as the primary point of contact for client inquiries, business requirements, and escalations, ensuring proactive and responsive communication. Lead regular business reviews, presenting insights on usage, performance, and ROI, while identifying additional growth opportunities. Collaborate with internal teams (sales, product, support) and external agency partners to ensure seamless delivery of initiatives that meet customer expectations.
Revenue Management:
Develop tailored proposals, contracts, and presentations to communicate the value of BigCommerce Inc. offerings effectively. Manage key account metrics, track engagement, and identify at-risk accounts, ensuring proactive account management and consistent reporting to stakeholders. Drive renewals and achieve expansion goals, focusing on high-impact activities that align with client objectives.
Operational Excellence:
Handle client inquiries and escalations with a solutions-focused approach, ensuring high customer satisfaction. Maintain accurate records of client interactions, proposals, and account details in CRM systems, ensuring data accessibility and transparency.
Note: This role does not include prospecting for new accounts or managing the sales process for new clients. The Requirements
Experience:
Minimum of 7+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model. Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets. Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers.
Skills:
Exceptional interpersonal and communication skills to build trust and foster long-term client relationships. Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight. Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities. Adept at negotiating and aligning customer goals with company objectives while collaborating effectively with internal teams and agency partners.
Knowledge:
Comprehensive understanding of SaaS metrics, customer lifecycle management, and the ability to manage expectations across diverse stakeholders. Experience acting as the ‘Quarterback’ for customer accounts, aligning internal and external efforts to achieve impactful results.
What's in it for you?
Remote work set-up Competitive pay Unlimited PTO for salaried positions and up to three weeks for hourly employees Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more Monthly half-day Fridays (yes, really!) 401K retirement plans with company match Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more Internal Feedonomics skill certifications Virtual and in-person team events FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events Employee Resource Groups (ERG) Referral bonus program Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.