Andaz Miami Beach is hiring: Guest Services Supervisor in Miami

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Guest Services Supervisor to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in late 2024, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by Jos Andrs, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Guest Services Supervisor is responsible for inspiring a Guest Services team to deliver excellent and consistent levels of service. Lead the Guest Services team in various areas of the hotel, such as Reception, Lounge, Communication Center or Concierge. This highly visible role gives opportunity to casual conversation and has a direct impact on creating the guest experience.

Position Responsibilities/ Essential Functions

• Organizes, directs, and monitors daily activities of the Guest Services team.

• Establishes procedures, prepares and coordinates schedules, and expedites workflow.

• Assists with hiring, training, motivating, and rewarding Guest Services Colleagues and resolve any issues that occur on the job.
• Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Reviews the daily room availability and informs all appropriate team members.
• Reviews status of departures on a daily basis; relays all pertinent information to Guest Services Colleagues and other appropriate staff.
• Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
• Respond to customer complaints and special requests with corrective action.
• Maintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel .
• Conducts or ensures all Training and Evaluations are completed as required by Hyatt
• Complete various additional tasks and assignments as needed.