Soni Resources
AWS Connect Engineer
Soni Resources, Phila, Pennsylvania, United States, 19117
Our client is at the forefront of innovation in cloud solutions, delivering transformative results for some of the world's largest healthcare organizations and is seeking an
AWS Connect Engineer
to join our Emerging Solutions team, combining technical expertise and hands-on implementation to design, optimize, and support cutting-edge contact center solutions.
Key Responsibilities:
Lead the technical implementation of
AWS Connect
contact center solutions, including IVR flows, contact flows, and integrations with AWS services.
Design and develop custom solutions utilizing
AWS Lambda ,
Amazon Lex , and other AWS technologies.
Configure and manage contact center routing strategies, queue management, and reporting tools.
Integrate
AWS Connect
with external systems such as CRM platforms (e.g., Salesforce, ServiceNow) and third-party APIs.
Implement robust security controls and ensure compliance with data protection regulations.
Provide technical mentorship and guidance to junior team members.
Develop and maintain technical documentation and standard operating procedures (SOPs). Required Qualifications:
4+ years of experience implementing
contact center solutions .
Proven expertise with
AWS Connect
and related AWS services.
Demonstrated success in designing and deploying contact center solutions.
Experience with
contact flow design
and
IVR development .
Proficiency in programming languages such as
Python ,
Node.js , or
Java .
AWS Certification (e.g.,
Solutions Architect Associate
or higher).
Experience integrating
RESTful APIs
and web services.
Strong knowledge of telephony concepts and
contact center metrics . Preferred Qualifications:
AWS
Advanced Networking Specialty
or
Contact Center Intelligence
certification.
Hands-on experience with
Amazon Lex ,
Amazon Polly , or other AI/ML services.
Familiarity with
WebRTC
and real-time communication technologies.
Knowledge of CRM platforms like
Salesforce ,
ServiceNow , or equivalent.
Experience in
telecommunications
or customer service operations.
Proficiency in
agile development methodologies .
Expertise in contact center analytics and reporting tools. Skills & Competencies:
Exceptional problem-solving and analytical skills.
Strong written and verbal communication abilities.
Ability to work collaboratively across cross-functional teams.
Customer-centric mindset with meticulous attention to detail.
Demonstrated capability to manage multiple priorities in a dynamic, fast-paced environment.
AWS Connect Engineer
to join our Emerging Solutions team, combining technical expertise and hands-on implementation to design, optimize, and support cutting-edge contact center solutions.
Key Responsibilities:
Lead the technical implementation of
AWS Connect
contact center solutions, including IVR flows, contact flows, and integrations with AWS services.
Design and develop custom solutions utilizing
AWS Lambda ,
Amazon Lex , and other AWS technologies.
Configure and manage contact center routing strategies, queue management, and reporting tools.
Integrate
AWS Connect
with external systems such as CRM platforms (e.g., Salesforce, ServiceNow) and third-party APIs.
Implement robust security controls and ensure compliance with data protection regulations.
Provide technical mentorship and guidance to junior team members.
Develop and maintain technical documentation and standard operating procedures (SOPs). Required Qualifications:
4+ years of experience implementing
contact center solutions .
Proven expertise with
AWS Connect
and related AWS services.
Demonstrated success in designing and deploying contact center solutions.
Experience with
contact flow design
and
IVR development .
Proficiency in programming languages such as
Python ,
Node.js , or
Java .
AWS Certification (e.g.,
Solutions Architect Associate
or higher).
Experience integrating
RESTful APIs
and web services.
Strong knowledge of telephony concepts and
contact center metrics . Preferred Qualifications:
AWS
Advanced Networking Specialty
or
Contact Center Intelligence
certification.
Hands-on experience with
Amazon Lex ,
Amazon Polly , or other AI/ML services.
Familiarity with
WebRTC
and real-time communication technologies.
Knowledge of CRM platforms like
Salesforce ,
ServiceNow , or equivalent.
Experience in
telecommunications
or customer service operations.
Proficiency in
agile development methodologies .
Expertise in contact center analytics and reporting tools. Skills & Competencies:
Exceptional problem-solving and analytical skills.
Strong written and verbal communication abilities.
Ability to work collaboratively across cross-functional teams.
Customer-centric mindset with meticulous attention to detail.
Demonstrated capability to manage multiple priorities in a dynamic, fast-paced environment.