Service Desk Associate

CornerStone TTS is seeking a dedicated individual for a long-term, full-time contract position as an IT Service Desk Analyst. This role will operate on a rotating schedule and be stationed in downtown Fort Worth.

Please make an application promptly if you are a good match for this role due to high levels of interest.

As an IT Service Desk Analyst, you will join the Desktop Engineering team, contributing to various IT disciplines crucial for supporting technical infrastructure. Responsibilities include addressing Service Desk calls related to desktop and laptop Windows operating systems, conducting computer hardware troubleshooting, providing application support and monitoring, resolving Microsoft Office and Exchange issues, troubleshooting active directory group policies and security, utilizing enterprise-level tools for system imaging, and addressing tier-1 network and telecommunications issues.

Requirements:

- Minimum of 6 months of experience in a 365/24 IT Service Desk or IT Customer Service call center.

- Flexibility to work any shift, including overnight, weekends, and holidays, as well as being available for on-call duties.

- Experience with EPIC is preferred but no required.