Sr. Network Operations Manager

At Keolis Commuter Services (KCS), we give every team member-and their ideas-a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you're looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.Benefits Package Highlights:Generous Medical & Rx planDental & Vision PlanRailroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.Fidelity 401K ProgramFlexible Spending AccountsTransit and Parking Reimbursement BenefitsEmployee Assistance ProgramCompany Sponsored Life & Accidental Death and Dismemberment BenefitsEducation AssistanceShort- & Long-term Disability BenefitsVoluntary Benefits Plan options includingSupplemental health plans for accidents, critical illness, hospital staysPet, Home, Auto insuranceKnowledge and Experience:Must have Bachelor's degree in Transportation or related field or equivalent combination of work experience, training and or education.Must have a thorough knowledge of and compliance with all safety and operating rules, CFR Part 240, CFR 242 and CFR Part 217Must have 10+ years of experience managing Rail Operations, preferably is an Operations Center environment.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Demonstrated effectiveness in delivering strong leadership and organization skills.Demonstrated excellent verbal and written skills and can communicate successfully with a variety of disciplines and levels including both internal and external staff.Successful history of matching strong interpersonal skills to business needs.Skills:Must have intermediate skills in the MS Office, specifically Excel and WordMust be NORAC qualified, and capable of learning Railroad physical characteristics.Combination of relevant work experience, training and education.A minimum of 3 years' experience in railroad operations and interpreting safety rules.Requires at least 2 years' supervisory experience in the field.Evidence of significant experience in the application of ATDA labor contracts.Satisfactory prior work history.Key Accountabilities:Develop and implement a 3 to 12- month business plan for the area of accountability including competence and training, dispatchers' and terminal managers effectiveness and efficiency, and the train dispatching system.Provide Managerial Leadership to Dispatching and Terminal staff, and ensure the safe operations, optimal On-Time performance, and efficient operation. This includes providing individual coaching, development, holding direct reports to account, and providing managerial support.Demonstrate understanding and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance. Ensure the same is exercised within area of accountability.Develop and grow positive relationships with union representatives to ensure a constructive working environment. Direct, supervise and participate in the daily operations of the system, including ensuring compliance with Federal and State laws governing operations.Confirm the completion of reports and logs in a timely and accurate manner.Ensure effective working relationship with counterparts at MBTA/CSX/PAN-AM/Mass Coastal/AMTRAK operations within set contexts.Act as the primary point of contact to provide supervision to ensure the least possible adverse effect to the traveling public.Ensure that operational contingency plans re implemented, when needed.Ensure that assigned employees are fully qualified in the performance of their duties and operate in a safe and efficient manner.Administer collective bargaining agreements as required through regular job performance.Lead the hiring, work allocation, and on the job training for new employees.Ensure compliance of all direct reports with FRA CFR217 regulations and associated testing, as well as all safety rules.Ensure cross functional working relationships are established between Network Ops, Terminal Ops and Mechanical.Attend and participate in all assigned training, specifically safety and security related.Additional Statements:Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible