Broward County, FL
Human Services Supervisor (HOSS Operations)
Broward County, FL, Fort Lauderdale, Florida, us, 33336
Salary:
$70,307.14 - $112,209.06 Annually
Location :
Fort Lauderdale, FL
Job Type:
Full-Time
Job Number:
1413054
Department:
HOSS Operations
Opening Date:
11/15/2024
Closing Date:
1/13/2025 5:00 PM Eastern
Veterans' Preference Notice:
Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Supervisor in the Housing Options, Solutions, and Supports Division.
Benefits of Broward County Employment
High Deductible Health Plan - Bi-Weekly Premiums:
Single ($10.39), Employee & Spouse ($26.59), Employee & Children ($19.91), Family $76.94
Includes County Funded Health Savings Account of up to $2,400 Annually
Consumer-Driven Health Plan - Bi-Weekly Premiums:
Single $78.64 - Family $273.13
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation (Retirement Enhancement) - $2,600 Employee Match
$50,000 Term Life Insurance & AD&D at
no cost to you
Eleven (11) Paid Holidays Each Year
Vacation (Paid Time Off) = 2 Weeks Per Year
Up to 40 Hours of Job Basis Leave (Paid Time Off) for Eligible Positions
Paid Parental Leave
Tuition Reimbursement (Up to 2K Annually)
... and MUCH More!!
General Description Provides supervisory and administrative case management in a human service environment. Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)
Special Certifications and Licenses Depending upon area of assignment, licensures and/or certifications may be required.
Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.
Necessary Special Requirements Depending upon area of assignment, may be required to work nights/weekends/holidays.
Preferences Master degree in related field
Doctorate degree in related field
Bilingual English/Spanish or Portuguese
Experience with Adult Civil Citation Program
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
*With compassion and a housing first approach, monitors and coordinates responses to complaints made by county residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on public property.
*Documents the County response to all to complaints made by County residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on County public property.
*Monitors HMIS to track available services and shelter capacity for these unhoused persons.
*Reviews best practices and staffs cases to assure these unhoused individuals and families are supported through the County's existing network of services and providers.
*Continues to strategize methods to appropriately respond to HB 1365; researches and collaborates with other jurisdictions regarding best practices, challenges and opportunities.
*Collaborates with municipalities, law enforcement, and providers regarding response to HB 1365.
*When deemed necessary, accompanies outreach teams responsive to complaints made by county residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on public property or other encampment sites.
*Liaises with the Broward County Adult Civil Citation program.
*Coordinates specialized projects and leads project meetings for outreach events at the Airport, Transit and other locations.
*Updates and develops new policies and procedures to meet the program/project's needs.
*Monitors data and provides reports to the HOSS-D Director on a daily, weekly and monthly basis.
* Monitors and coaches the staff regarding documentation practices and trains staff on crisis intervention.
*Educates staff on outside resources and the referral processes.
*Depending upon area of assignment, may be required to work nights/weekends/holidays. The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives, initiates and reviews program office requests for goods and services.
Acts as a liaison with community organizations and providers to build integrated networks. Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays. Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.
Acts as a liaison with community organizations and providers to build integrated networks. Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
SPECIAL INFORMATION
Competencies
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Decision Quality Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
Directs Work Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Manages Conflict Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
Develops Talent Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.
01
Do you have a Bachelor's degree from an accredited college or university with major course work in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field?
Yes No
02
Do you have two (2) or more years' in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience?
Yes No
03
Will you by time of hire, possess a valid Florida Class E driver's license?
Yes No
04
Are you able to occasionally work nights/weekends/holidays?
Yes No
05
Please describe your ability to form collaborative relationships with community stakeholders and advisory boards, networks of social service agencies and local, state, and federal agencies.
06
Describe your experience in or knowledge of the civil citation program and criminal justice system?
07
Describe your experience working directly with homelessness or housing issues.
Required Question
$70,307.14 - $112,209.06 Annually
Location :
Fort Lauderdale, FL
Job Type:
Full-Time
Job Number:
1413054
Department:
HOSS Operations
Opening Date:
11/15/2024
Closing Date:
1/13/2025 5:00 PM Eastern
Veterans' Preference Notice:
Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Supervisor in the Housing Options, Solutions, and Supports Division.
Benefits of Broward County Employment
High Deductible Health Plan - Bi-Weekly Premiums:
Single ($10.39), Employee & Spouse ($26.59), Employee & Children ($19.91), Family $76.94
Includes County Funded Health Savings Account of up to $2,400 Annually
Consumer-Driven Health Plan - Bi-Weekly Premiums:
Single $78.64 - Family $273.13
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation (Retirement Enhancement) - $2,600 Employee Match
$50,000 Term Life Insurance & AD&D at
no cost to you
Eleven (11) Paid Holidays Each Year
Vacation (Paid Time Off) = 2 Weeks Per Year
Up to 40 Hours of Job Basis Leave (Paid Time Off) for Eligible Positions
Paid Parental Leave
Tuition Reimbursement (Up to 2K Annually)
... and MUCH More!!
General Description Provides supervisory and administrative case management in a human service environment. Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)
Special Certifications and Licenses Depending upon area of assignment, licensures and/or certifications may be required.
Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.
Necessary Special Requirements Depending upon area of assignment, may be required to work nights/weekends/holidays.
Preferences Master degree in related field
Doctorate degree in related field
Bilingual English/Spanish or Portuguese
Experience with Adult Civil Citation Program
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
*With compassion and a housing first approach, monitors and coordinates responses to complaints made by county residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on public property.
*Documents the County response to all to complaints made by County residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on County public property.
*Monitors HMIS to track available services and shelter capacity for these unhoused persons.
*Reviews best practices and staffs cases to assure these unhoused individuals and families are supported through the County's existing network of services and providers.
*Continues to strategize methods to appropriately respond to HB 1365; researches and collaborates with other jurisdictions regarding best practices, challenges and opportunities.
*Collaborates with municipalities, law enforcement, and providers regarding response to HB 1365.
*When deemed necessary, accompanies outreach teams responsive to complaints made by county residents pursuant to HB 1365 where a person who is unhoused is camping or sleeping on public property or other encampment sites.
*Liaises with the Broward County Adult Civil Citation program.
*Coordinates specialized projects and leads project meetings for outreach events at the Airport, Transit and other locations.
*Updates and develops new policies and procedures to meet the program/project's needs.
*Monitors data and provides reports to the HOSS-D Director on a daily, weekly and monthly basis.
* Monitors and coaches the staff regarding documentation practices and trains staff on crisis intervention.
*Educates staff on outside resources and the referral processes.
*Depending upon area of assignment, may be required to work nights/weekends/holidays. The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives, initiates and reviews program office requests for goods and services.
Acts as a liaison with community organizations and providers to build integrated networks. Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays. Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.
Acts as a liaison with community organizations and providers to build integrated networks. Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
SPECIAL INFORMATION
Competencies
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Decision Quality Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
Directs Work Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Manages Conflict Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
Develops Talent Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.
01
Do you have a Bachelor's degree from an accredited college or university with major course work in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field?
Yes No
02
Do you have two (2) or more years' in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience?
Yes No
03
Will you by time of hire, possess a valid Florida Class E driver's license?
Yes No
04
Are you able to occasionally work nights/weekends/holidays?
Yes No
05
Please describe your ability to form collaborative relationships with community stakeholders and advisory boards, networks of social service agencies and local, state, and federal agencies.
06
Describe your experience in or knowledge of the civil citation program and criminal justice system?
07
Describe your experience working directly with homelessness or housing issues.
Required Question