National Black MBA Association is hiring: Director of Housekeeping in Miami

The Opportunity

Thompson Miami Beach seeks an enthusiastic Leader to join our hotel’s Opening Team as Director of Housekeeping. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. This position reports to the hotel’s Director of Rooms.

Who We Are

A true original captures the moment by studying the past to define the future. It embraces meaningful contradictions, combining the best of high and low. The classic and the contemporary. The world-renowned and the underground. For the last 20 years, Thompson Hotels have sought to be a true original. Ever since we debuted on the NYC cobblestone streets of SoHo, our mission has been to connect those seeking good conversations with authentic experiences that actually say something.

The Role

The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Experience Required:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

• Service oriented style with professional presentation skills

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Experience Preferred:

• Previous hotel pre-opening experience preferred

• Hotel/Hospitality degree an asset

• Previous experience with Hotel operating systems such as Opera, HotSOS, etc.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.