TechMD
IT Support Specialist I
TechMD, Santa Ana, California, United States, 92725
About us
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our clients. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview : Process and address incoming service desk requests both onsite and remotely via email, phone, or the support portal.
Primary Responsibilities
•Schedule and perform on-site visits to client to set up and troubleshoot equipment •Assist customers with all technology-related moves/adds/changes •Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products •Troubleshoot PC/MAC issues remotely •Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc. •Escalate to 2nd and 3rd level support on server-related problems. •Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.) •Responsible for documenting solutions to problems and developing end-user guidelines •Other duties may be added as defined
Skills and Experience
•At least one entry level certification desired. ( CompTIA A+, CompTIA Network +, Microsoft Fundamentals) •Must have the ability to handle multiple tasks and priorities •Able to plan, schedule, and effectively communicate with staff and clients •Must have a customer service oriented attitude •Must be detail-oriented •Must have strong interpersonal communication and team based skills •Must have strong documentation skills •Must have exceptional oral and written communication skills •Basic knowledge of computer hardware, software and equipment •Being a self-starter as well as a problem-solver
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our clients. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview : Process and address incoming service desk requests both onsite and remotely via email, phone, or the support portal.
Primary Responsibilities
•Schedule and perform on-site visits to client to set up and troubleshoot equipment •Assist customers with all technology-related moves/adds/changes •Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products •Troubleshoot PC/MAC issues remotely •Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc. •Escalate to 2nd and 3rd level support on server-related problems. •Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.) •Responsible for documenting solutions to problems and developing end-user guidelines •Other duties may be added as defined
Skills and Experience
•At least one entry level certification desired. ( CompTIA A+, CompTIA Network +, Microsoft Fundamentals) •Must have the ability to handle multiple tasks and priorities •Able to plan, schedule, and effectively communicate with staff and clients •Must have a customer service oriented attitude •Must be detail-oriented •Must have strong interpersonal communication and team based skills •Must have strong documentation skills •Must have exceptional oral and written communication skills •Basic knowledge of computer hardware, software and equipment •Being a self-starter as well as a problem-solver