Lead Case Manager

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Lead Case Manager is primarily responsible for overseeing and leading the case management team within the Unaccompanied Children's foster care programming to ensure adherence with job responsibilities, agency expectations, and case management timelines, while promoting a positive work environment. The Lead Case Manager will maintain a reduced client caseload, serving a population of unaccompanied children placed in temporary foster care. The Lead Case Manager administers assessments, coordinates services, and provides emergency on-call support to ensure high-quality case management services. In addition to programmatic responsibilities, the Lead Case Manager will also be required to maintain communication with stakeholders in an effective and timely manner to ensure case continuity. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with the agency, state, and federal regulatory requirements.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Provide direct supervision and oversight to the case management team, ensuring compliance with federal and state requirements.
• Organize and manage case management and on-call schedules, in collaboration with the Lead Clinician and Head of Program.
• Ensure that all assigned youth on your caseload and under your supervision receive mandatory services while in care to include but not limited to mental health, medical, recreational, educational, and other supportive services in accordance with the time and documentation expectations of the program.
• Develop and complete assessments, service and treatment plans, progress notes, incident reports, and any other necessary documentation in a timely manner.
• Maintain accurate and current information on foster children in care, while ensuring contractor and the program's internal documentation practices and reporting requirements are met.
• Actively participate in weekly staff meetings with the clinical team and stakeholders.
• Attend weekly meetings with supervisor to consult on cases, review case plans and direction, and evaluate client participation and progress.
• Schedule office, in-home and/or offsite meetings with assigned foster parents and youth on a regular basis according to ORR (Office of Refugee Resettlement) and state licensing requirements in order to address any concerns in service delivery.
• Maintain effective communication with community agencies or individuals involved in service provision.
• Attend internal and external training and apply newly gained knowledge in providing services.
• Attend and prepare for required court hearings (if applicable).
• Accompany youth to unifications as needed, which may include air travel.
• Stay abreast of all agency, federal, and state regulatory requirements related to service provision.
• Knowledge of and adherence to federal, state, program, and agency regulations.
• Communicate effectively with supervisor, administrators, and all stakeholders.
• Participate in the on-call rotation, which includes working after hours and weekends.
• Complete other duties as assigned.

QUALIFICATIONS

• Master's degree in social work; licensure in the state of Maryland (LMSW or LCSW or LCSW-C).
• Supervisory experience strongly preferred.
• Experience in child welfare/case management, strongly preferred.
• Fluency in Spanish, required.
• Prior experience working with refugee and/or immigrant populations, strongly preferred.
• Excellent verbal and written communication skills, including interpersonal communication, group leadership skills, public speaking and clinical and persuasive writing skills.
• Active motor vehicle license, clean driving record, and a reliable automobile with adequate insurance coverage.
• Ability to pass a criminal history screen, including state and local child protection agency registries.
• Up to 25% travel required including escorting youth to family unifications by car and air. Typically requiring same day travel but may, on occasion, involve overnight stays.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners. commitment to refugees and immigrants.

SPECIAL POSITION REQUIREMENTS

• Must be willing and able to clear a criminal background check for the past seven (7) years;
• Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous five (5) years, updated yearly;
• Must be willing and able to obtain FBI fingerprint check every five (5) years;
• Must undergo an enhanced background check following hire;
• Must have valid driver's license and MVA check free of major infractions for the last seven (7) years;
• Must clear a State of Maryland Department of Public Safety and Corrections Services screening;
• Must complete a bi-annual physical exam and TB testing, in accordance with Maryland state licensing requirements;
• Must maintain proof of childhood and annual vaccinations, including: MMR, varicella, Tdap, and influenza;
• Must be CPR, First Aid, and AEC certified upon hire or within 60 days of hire.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.