Cyera
Help Desk Specialist - US
Cyera, New York, New York, us, 10261
Description
WHO WE ARE
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.
THE OPPORTUNITY
For the Help Desk role, we are looking for someone who will be the first point of contact for our internal users, providing exceptional technical support and ensuring a seamless IT experience. You'll play a critical role in maintaining productivity and security by promptly diagnosing and resolving issues related to hardware, software, and network systems. The ideal candidate is a detail-oriented problem-solver with strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced startup environment.
RESPONSIBILITIES:
Serve as the primary contact for users with IT-related issues, including hardware malfunctions, software errors, connectivity problems, and user account management. Log, prioritize, and track support tickets through to resolution, escalating complex problems to the appropriate internal teams or external vendors as necessary. Install, configure, and maintain laptops, desktops, mobile devices, and office peripherals. Ensure all software and applications meet security and compliance standards. Assist in managing user access to systems, networks, and applications. Monitor adherence to security protocols and promptly report suspicious activity to the security team. Create and maintain detailed documentation of troubleshooting steps, technical solutions, and best practices. Provide basic user training on essential tools and security policies. Regularly perform routine system checks, updates, patches, and backups. Proactively identify vulnerabilities and recommend improvements to enhance system reliability and security. Collaborate with IT and Security teams to streamline support processes, recommend new technologies, and identify ways to improve the overall IT experience. Requirements
REQUIRED QUALIFICATIONS:
3+ years of experience in a help desk, desktop support, or IT support role, preferably in a startup or fast-paced environment. Proficiency with Windows, macOS, and common productivity software (e.g., Office 365, Google Workspace). Understanding of basic networking concepts (TCP/IP, DNS, DHCP) and common enterprise security tools (antivirus software, MFA solutions). Experience with help desk ticketing systems and remote support tools. Familiarity with identity management solutions (e.g., Okta, Active Directory). Excellent interpersonal and communication abilities, with a strong customer-service orientation. Detail-oriented problem-solving mindset, with the ability to remain calm and focused in high-pressure situations. Strong time-management skills and a commitment to meeting deadlines and SLAs. A passion for learning and staying current with emerging IT and security trends. Must be in the office 4-days per week with flexibility to work from home 1-day per week (day will vary based on business needs). COMPENSATION INFORMATION:
In addition to a standard benefits and equity package, we offer a generous package of a base salary $85-110k + annual bonus. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance
WHO WE ARE
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.
THE OPPORTUNITY
For the Help Desk role, we are looking for someone who will be the first point of contact for our internal users, providing exceptional technical support and ensuring a seamless IT experience. You'll play a critical role in maintaining productivity and security by promptly diagnosing and resolving issues related to hardware, software, and network systems. The ideal candidate is a detail-oriented problem-solver with strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced startup environment.
RESPONSIBILITIES:
Serve as the primary contact for users with IT-related issues, including hardware malfunctions, software errors, connectivity problems, and user account management. Log, prioritize, and track support tickets through to resolution, escalating complex problems to the appropriate internal teams or external vendors as necessary. Install, configure, and maintain laptops, desktops, mobile devices, and office peripherals. Ensure all software and applications meet security and compliance standards. Assist in managing user access to systems, networks, and applications. Monitor adherence to security protocols and promptly report suspicious activity to the security team. Create and maintain detailed documentation of troubleshooting steps, technical solutions, and best practices. Provide basic user training on essential tools and security policies. Regularly perform routine system checks, updates, patches, and backups. Proactively identify vulnerabilities and recommend improvements to enhance system reliability and security. Collaborate with IT and Security teams to streamline support processes, recommend new technologies, and identify ways to improve the overall IT experience. Requirements
REQUIRED QUALIFICATIONS:
3+ years of experience in a help desk, desktop support, or IT support role, preferably in a startup or fast-paced environment. Proficiency with Windows, macOS, and common productivity software (e.g., Office 365, Google Workspace). Understanding of basic networking concepts (TCP/IP, DNS, DHCP) and common enterprise security tools (antivirus software, MFA solutions). Experience with help desk ticketing systems and remote support tools. Familiarity with identity management solutions (e.g., Okta, Active Directory). Excellent interpersonal and communication abilities, with a strong customer-service orientation. Detail-oriented problem-solving mindset, with the ability to remain calm and focused in high-pressure situations. Strong time-management skills and a commitment to meeting deadlines and SLAs. A passion for learning and staying current with emerging IT and security trends. Must be in the office 4-days per week with flexibility to work from home 1-day per week (day will vary based on business needs). COMPENSATION INFORMATION:
In addition to a standard benefits and equity package, we offer a generous package of a base salary $85-110k + annual bonus. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance