EMS Shift Supervisor

Job Description: \n Shift Supervisor – Full-Time (EMS) Days \n Location: Brecksville, OhioCompany: Amerimed EMS\n Are you a dedicated EMS professional with a passion for leadership and operational excellence? Amerimed EMS is seeking a full-time Shift Supervisor to join our Cleveland team. This role is crucial in maintaining high-quality service, fostering teamwork, and ensuring operational efficiency within our growing organization.\n \n Position Summary\n The Shift Supervisor oversees daily EMS operations, providing leadership and support to crews while ensuring compliance with company and industry standards. This position requires a strong communicator, an adaptable problem-solver, and a mentor to EMTs and paramedics.\n \n Responsibilities\n \n Operational Oversight\n\nLead and support EMS crews during shifts as the primary point of contact for operational issues.\nEnsure timely dispatch, resource allocation, and readiness of crews and equipment.\nManage shift scheduling and adjust staffing as necessary.\n\n Quality Assurance\n\nReview run tickets and documentation for compliance with policies and regulations.\nProvide constructive feedback and coaching on documentation and protocol adherence.\n\n Team Leadership and Development\n\nFoster a collaborative and positive team environment, promoting professionalism and adherence to company values.\nAssist in onboarding and training new employees, ensuring they meet operational expectations.\n\n Employee and Stakeholder Support\n\nAddress questions and concerns from employees, patients, and clients during the shift.\nEscalate unresolved issues to the Division Manager, ensuring professional communication and resolution.\n\n Compliance and Safety\n\nEnforce safety protocols and regulatory compliance, including vehicle and equipment checks.\nMonitor adherence to HIPAA and other patient confidentiality standards.\n\n Administrative Duties\n\nDocument and report operational and personnel issues to the Division Manager.\nAssist with inventory management to ensure ambulances are fully stocked and prepared.\n\n \n Qualifications\n \n Licensing and Certification\n\nValid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level.\nValid driver’s license with a clean driving record.\n\n Education and Experience\n\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.\nMinimum of three years of experience in ambulance services or two years of supervisory/managerial experience.\n\n Key Skills and Traits\n\nStrong interpersonal and leadership skills with the ability to mentor and support staff.\nProven ability to work independently and maintain accountability for outcomes.\nCommitment to providing outstanding service and fostering customer satisfaction.\nFlexibility to adapt to dynamic scheduling needs, including nights, weekends, and holidays.\nProfessionalism, punctuality, and a neat appearance while on duty.\n\n \n Why Join Amerimed EMS?\n\nBe a part of a company that values teamwork, professionalism, and service excellence.\nPlay a vital role in the growth and success of our Cleveland, Ohio operations.\nOpportunities for professional growth and leadership development.\n\n \n Ready to lead and make a difference?Apply now to join Amerimed EMS as a Shift Supervisor and be a part of a dedicated team committed to providing exceptional emergency medical services.\n