Event Services Manager

Position Summary:

The Event Services Manager is responsible for the planning, coordination, and execution of events held at the hotel. This role involves working closely with clients, vendors, and internal teams to ensure the seamless delivery of services for meetings, conferences, weddings, banquets, and other special events. The Event Services Manager plays a key role in maintaining client satisfaction while contributing to the hotel's overall event revenue goals.

Key Responsibilities:

• Collaborate with clients to understand their event needs, objectives, and preferences.
• Provide expert advice on room setup, catering, audio-visual needs, and other event-related services.
• Prepare detailed group resumes including event timelines and ensure all logistics are in place, coordinating with internal hotel teams (food & beverage, culinary, front desk, housekeeping, etc.).
• Act as the primary point of contact for event clients from booking through to post-event follow-up.
• Build and maintain strong, lasting relationships with clients through effective event coordination, ensuring that their expectations are met or exceeded.
• Address client concerns or changes to event specifications quickly and professionally.
• Coordinate with external vendors and suppliers (entertainment, AV equipment, etc.) to secure the necessary services for events.
• Prepare detailed Banquet Event Orders (BEOs) and oversee pre-event BEO meetings for assigned groups.
• Ensure vendors meet hotel quality standards and adhere to timelines and agreements.
• Supervise the setup and breakdown of event spaces, ensuring they align with client requirements.
• Oversee the operation of events, ensuring smooth transitions and resolving any issues promptly to ensure client satisfaction.
• Coordinate and guide event staff and other departments on-site to ensure the event runs smoothly.
• Identify opportunities to maximize revenue through upselling and optimizing room rentals.
• Track and report on event revenues, collaborating with the sales team to meet or exceed targets.
• Participate in meetings to discuss sales performance and identify opportunities for future events.
• Verify billing accuracy and manage group room blocks.
• Maintain event files, contracts, and documentation, ensuring accuracy and compliance with hotel policies.
• Generate event proposals, contracts, and invoices as needed.
• Lead post-event meetings to gather feedback and address any concerns or suggestions for future improvements.

Required Skills:

• Proficiency in Microsoft Office Suite.
• Detail-oriented with strong problem-solving skills and proactive attitude.
• Creative problem solver with excellent interpersonal and communication abilities, both written and verbal.
• Ability to multitask and meet deadlines under pressure.
• Ability to effectively adapt to changing client needs.
• Ability to work independently and as part of a group.

Education & Qualifications:

• Bachelor's Degree required.
• Knowledge of Tripleseat and HMS preferred.
• 2-3 years of hospitality experience in Sales, Banquets, or Catering.
• Ability to work long hours, including evenings, weekends, and holidays as required.
• Ability to lift up to 25 pounds and stand or walk for extended periods during events.

Working Conditions:

• The Event Services Manager will primarily work in an office environment but must also attend events, sometimes in non-traditional hours, including weekends and holidays. Travel may be required for off-site events.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.