Stefanini Group
Deskside Technician II
Stefanini Group, Auburn Hills, Michigan, United States, 48326
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Job Requirements
Details: •Comp TIA A+ certification or similar accredited program, HP Certification •3 years of professional repair on PC's including laptops, tablets and Technical workstations •3 to 5 years Window client administration •Strong communication and customer service skills •Proficient with Microsoft Office Suite, Excel, Word, PowerPoint, Teams •Ability to create user documentation and basic train materials •Ability to communicate to remote workers to step the through troubleshooting process with and
without remote access •Ability to deal with difficult users and circumstances such as users under deadlines and data loss •Detail oriented •Organized and professional •Able to work with others in a team environment while be able to device service at an individual level
and be self sufficient.
What you'll get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Job Requirements
Details: •Comp TIA A+ certification or similar accredited program, HP Certification •3 years of professional repair on PC's including laptops, tablets and Technical workstations •3 to 5 years Window client administration •Strong communication and customer service skills •Proficient with Microsoft Office Suite, Excel, Word, PowerPoint, Teams •Ability to create user documentation and basic train materials •Ability to communicate to remote workers to step the through troubleshooting process with and
without remote access •Ability to deal with difficult users and circumstances such as users under deadlines and data loss •Detail oriented •Organized and professional •Able to work with others in a team environment while be able to device service at an individual level
and be self sufficient.
What you'll get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience