The People Concern
Case Manager, Rapid Rehousing - Westside
The People Concern, Los Angeles, California, United States, 90079
Case Manager, Rapid Rehousing - Westside
Tuesday, January 7, 2025 SUMMARY The Coordinated Entry System Rapid Rehousing Case Manager - Westside will provide field-based services to single adult individuals experiencing homelessness as they transition to stabilizing into permanent housing. The CES RRH Program offers short to mid-term rental subsidies combined with linkages to employment and services in order to end clients' homelessness as well create longer term self-sufficiency. The CES RRH Case Manager primary responsibilities are to implement housing stabilization plans and coordinate linkage to community-based services. Housing stabilization often means working with clients on education, employment and life skills needs to ensure housing retention. Case Managers are also responsible for building and maintaining good working relationships with landlords, management companies, and property owners. ESSENTIAL DUTIES & RESPONSIBILITIES Maintain a case load of up to 20 clients for case management services. Develop effective, trusting relationships with program participants. Work with clients to implement and update a housing stabilization plan that will maximize housing retention. Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.). Conduct regular home visits and accompany clients as needed to appointments related to housing stability (e.g. Housing Authority appointments, doctor’s appointments, court appearances, benefits hearings, etc.). Provide counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability. Assist clients in developing and attaining goals related to education, vocational training, and/or employment. Provide advocacy to help mediate issues and barriers between landlord and client. Develop and maintain collaborative relationships with partner agencies and service providers within CES to address clients' needs relevant to increasing income, improving daily living skills, and increasing community engagement. Participate in case conferences, tenant meetings, staff meetings, and community meetings as required. Keep up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given. Attend required trainings while seeking out learning opportunities for continued education; staying up-to-date on best practices in ending homelessness and client care. Submit accurate and timely documentation for monthly financial assistance requests. QUALIFICATIONS High School Diploma, GED, or Equivalent
required. Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services) and one year of full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions; or an equivalent combination of education and experience
preferred. Knowledge of homeless social service providers and Coordinated Entry System. Able to communicate and interact with subcontractors, housing providers, and community partners in a culturally competent manner. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills. Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment. Able to work effectively with a wide range of constituencies. WORK ENVIRONMENT Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES Maintain a safe work environment and confidentiality at all times. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues. Organize and prioritize multiple activities to meet all external and internal deadlines. Maintain professional demeanor that reflects positively on the agency. Demonstrate respect and courtesy toward others. Able to thrive in a work environment emphasizing teamwork and collaboration. Respond in a timely manner in all aspects of communication. Work with minimal supervision. Perform other duties as assigned. BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES Act as role models. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge their own areas for improvement. Hear and provide honest, direct and specific feedback. Create an environment where every person is welcomed, valued, and respected. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
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Tuesday, January 7, 2025 SUMMARY The Coordinated Entry System Rapid Rehousing Case Manager - Westside will provide field-based services to single adult individuals experiencing homelessness as they transition to stabilizing into permanent housing. The CES RRH Program offers short to mid-term rental subsidies combined with linkages to employment and services in order to end clients' homelessness as well create longer term self-sufficiency. The CES RRH Case Manager primary responsibilities are to implement housing stabilization plans and coordinate linkage to community-based services. Housing stabilization often means working with clients on education, employment and life skills needs to ensure housing retention. Case Managers are also responsible for building and maintaining good working relationships with landlords, management companies, and property owners. ESSENTIAL DUTIES & RESPONSIBILITIES Maintain a case load of up to 20 clients for case management services. Develop effective, trusting relationships with program participants. Work with clients to implement and update a housing stabilization plan that will maximize housing retention. Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.). Conduct regular home visits and accompany clients as needed to appointments related to housing stability (e.g. Housing Authority appointments, doctor’s appointments, court appearances, benefits hearings, etc.). Provide counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability. Assist clients in developing and attaining goals related to education, vocational training, and/or employment. Provide advocacy to help mediate issues and barriers between landlord and client. Develop and maintain collaborative relationships with partner agencies and service providers within CES to address clients' needs relevant to increasing income, improving daily living skills, and increasing community engagement. Participate in case conferences, tenant meetings, staff meetings, and community meetings as required. Keep up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given. Attend required trainings while seeking out learning opportunities for continued education; staying up-to-date on best practices in ending homelessness and client care. Submit accurate and timely documentation for monthly financial assistance requests. QUALIFICATIONS High School Diploma, GED, or Equivalent
required. Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services) and one year of full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions; or an equivalent combination of education and experience
preferred. Knowledge of homeless social service providers and Coordinated Entry System. Able to communicate and interact with subcontractors, housing providers, and community partners in a culturally competent manner. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills. Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment. Able to work effectively with a wide range of constituencies. WORK ENVIRONMENT Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES Maintain a safe work environment and confidentiality at all times. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues. Organize and prioritize multiple activities to meet all external and internal deadlines. Maintain professional demeanor that reflects positively on the agency. Demonstrate respect and courtesy toward others. Able to thrive in a work environment emphasizing teamwork and collaboration. Respond in a timely manner in all aspects of communication. Work with minimal supervision. Perform other duties as assigned. BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES Act as role models. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge their own areas for improvement. Hear and provide honest, direct and specific feedback. Create an environment where every person is welcomed, valued, and respected. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
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