Customer Service Representative(Order Entry) Job at LHH Recruitment Solutions in

Customer Service Representative(Order Entry)

LHH Recruitment is partnering with a healthcare company in Tempe. This organization is in search of a customer service an order entry representative to join their team. This job is fully in office, Monday-Friday 8am-5pm.

As a Customer Service & Order Entry Representative, you will be the first point of contact for clients, helping to process orders and address inquiries. Your responsibilities will involve providing exceptional customer service, ensuring orders are entered accurately and processed in a timely manner, and maintaining effective communication between customers and internal teams. You’ll work directly with healthcare providers and patients, ensuring they receive the best possible service.

Key Responsibilities:

• Handle inbound customer calls and emails, providing product information, resolving inquiries, and offering solutions.
• Accurately enter and process customer orders, ensuring timely and error-free completion.
• Manage customer accounts, update information, and follow up on order status as needed.
• Coordinate with internal teams (e.g., shipping, billing, and sales) to ensure order fulfillment.
• Provide assistance with returns, exchanges, and product issues as they arise.
• Maintain thorough and organized records of customer interactions and transactions.
• Assist with data entry and administrative support as needed.
• Ensure compliance with company policies and healthcare regulations.
• Troubleshoot order discrepancies and resolve issues with professionalism and efficiency.
• Contribute to maintaining high customer satisfaction and resolving concerns in a timely manner.

Qualifications:

• Previous experience in customer service, preferably in the healthcare or related industry.
• Strong order entry skills with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computer systems, Microsoft Office Suite, and order management software.
• Strong problem-solving skills and ability to think on your feet.
• High school diploma or equivalent required; healthcare-related coursework or certification is a plus.
• Knowledge of healthcare products or medical terminology is a plus, but not required.

If you are interested in this job, please apply now!
 

Pay Details: $20.00 to $23.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance