Tri-Force Consulting Services, Inc.
Help Desk Analyst
Tri-Force Consulting Services, Inc., Phila, Pennsylvania, United States, 19117
Job Description
Title: Help Desk Analyst
Duration: 12 Months
Location: 1800 North Ninth Street Philadelphia, PA 19122
Note: Onsite Role.
Minimum skills and experience:
Minimum 2 years of experience working in single point of contact help desk. Experience using GroupLink's Everything Helpdesk application. Strong customer service skills; telephone etiquette. Good team-oriented interpersonal skills. Good organizational skills. Good analytical and problem-solving skills. Good oral and written communications skills (technical and non-technical). Strong understanding of the ACD system and trouble ticket process.
"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Duration: 12 Months
Location: 1800 North Ninth Street Philadelphia, PA 19122
Note: Onsite Role.
Minimum skills and experience:
Minimum 2 years of experience working in single point of contact help desk. Experience using GroupLink's Everything Helpdesk application. Strong customer service skills; telephone etiquette. Good team-oriented interpersonal skills. Good organizational skills. Good analytical and problem-solving skills. Good oral and written communications skills (technical and non-technical). Strong understanding of the ACD system and trouble ticket process.
"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.