Grand Blanc Community Schools is hiring: Lobby Supervisor for Performing Arts Ce

Lobby Supervisor for Performing Arts Center JobID: 32242

EFFECTIVE DATE: Immediate

POSITION OVERVIEW:

The Lobby Supervisor is responsible for overseeing front-of-house operations during events at the school district’s Performing Arts Center. This role ensures an exceptional experience for patrons by managing ushers, maintaining a safe and welcoming environment, and addressing operational needs in the lobby and surrounding areas.

KEY RESPONSIBILITIES:

1. Supervise and support a team of ushers, providing guidance, assigning responsibilities, and monitoring performance.
2. Conduct pre-event briefings to communicate event details, expectations, and emergency procedures to the usher team.
3. Serve as the primary point of contact for ushers, resolving questions or concerns during events.
4. Greet and assist patrons, ensuring a positive and welcoming experience.
5. Handle escalated patron concerns or issues, such as seating disputes or accessibility needs, with professionalism and diplomacy.
6. Monitor patron flow in the lobby and auditorium entrances to ensure smooth operations.
7. Enforce venue policies, such as no food or drink in the auditorium and photography restrictions.
8. Ensure compliance with safety protocols, including monitoring capacity limits and emergency procedures.
9. Respond to emergencies, such as medical situations or evacuations, and coordinate with other staff and emergency personnel as needed.
10. Coordinate with administration, the Auditorium Supervisor, custodians, and other event personnel to ensure seamless front-of-house operations.
11. Address logistical issues in the lobby, such as line management, program distribution, or maintaining cleanliness.
12. Ensure all lobby areas are ready for patrons before doors open and assist with post-event cleanup and closing procedures.
13. Maintain regular, reliable, and punctual attendance.
14. Other duties as assigned.

QUALIFICATIONS:

1. Strong leadership and interpersonal skills with experience managing teams.
2. Exceptional customer service skills and the ability to handle challenging situations calmly and professionally.
3. Knowledge of safety and emergency procedures in a public venue.
4. Ability to multitask and remain organized in a fast-paced environment.
5. Physical ability to stand and walk for extended periods and perform light lifting if needed.
6. Prior experience in front-of-house operations, event management, or a related field is preferred.

SALARY: $13.00 per hour

DIRECT SUPERVISOR: Auditorium Supervisor

APPLICATION PROCEDURE: Apply online at www.davisonschools.org -In addition to applying online, internal applicants are required to provide a letter of intent and resume to the Direct Supervisor identified on this posting.

The district reserves the right to select the person it believes will be the most successful in this position and will be the greatest benefit to the school(s).

#J-18808-Ljbffr