Hotel Earl
The Iroquois Hotel is situated at the end of Main Street on historic Mackinac Island. With 80% of the island protected by a Michigan State Park, the island is flush with outdoor recreational activities while having a vibrant business community and tourism industry. Mackinac Island is the number one tourist destination in the Midwest. No cars are on the island, just bicycle, foot, and horse traffic. It is like going back in time! With over 10,000 visitors a day, it is a great place to live and play.
We employ approximately 100 people over the course of the summer season from early May through October. We are looking for staff who are energetic and interested in meeting new people from other parts of the country as well as other cultures.
Responsibilities of a Night Auditor include:
- Ensures reports are correct and balanced daily.
- Ensures the safety of guests throughout the evening.
- Processing all reservation requests, changes, and cancellations received by phone, fax, or email.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to