Administrative Assistant Job at Colony Tire Corporation in Raleigh

Colony Tire located in Raleigh, North Carolina, is currently seeking a detail-oriented and customer-focused Administrative Assistant to join our team in Raleigh, NC! Full benefit package offered, including Medical, Dental, Vision, 401(k) + Profit Sharing, paid holidays, vacation time, company paid life insurance, and short-term disability.

Summary:

This role will primarily support our National Accounts, Billing, Credit & Collections department. The ideal candidate will have strong organizational skills and the ability to multitask while providing exceptional customer service.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Tasks and Responsibilities:

1. Assist with billing, credit, and collections tasks, ensuring accuracy and efficiency.
2. Process purchase orders and work orders in a timely manner.
3. Maintain organized filing systems for invoices, customer records, and other essential documents.
4. Provide excellent customer service by handling inquiries via phone and email.
5. Contact customers to follow up on outstanding balances and resolve disputes professionally.
6. Perform data entry and administrative support functions to assist the department.
7. Support team members with various office duties as needed.
8. Engage in occasional lifting, standing, bending, and squatting for extended periods as part of job duties.
9. Coordinate with internal departments and external vendors to ensure smooth processing of accounts and documentation.
10. Prepare and distribute reports, invoices, and account statements as required.
11. Monitor and track customer account statuses, identifying potential risks and escalating issues as necessary.
12. Maintain and update customer and vendor contact lists for efficient communication.
13. Assist with preparing and organizing materials for meetings, presentations, or training sessions.

Work Styles:

1. Detail-Oriented – Ensuring accuracy in billing, credit, and collections tasks, as well as maintaining organized records.
2. Customer-Focused – Providing excellent service by addressing customer inquiries professionally and efficiently.
3. Organized & Efficient – Managing multiple tasks such as purchase orders, filing, and data entry without compromising quality.
4. Proactive & Self-Motivated – Taking initiative to follow up with customers and resolve outstanding balances.
5. Team-Oriented – Collaborating with different departments and supporting colleagues as needed.
6. Adaptable & Resilient – Handling a fast-paced environment while adjusting to shifting priorities.
7. Strong Communicator – Clearly conveying information through phone and email to customers and internal teams.

Basic Requirements:

1. Minimum of one year of administrative experience in an office environment.
2. Familiarity with general financial and management concepts including billing & receiving functions, inventory management, accounts payable, etc.
3. Strong attention to detail and ability to work in a fast-paced setting.
4. Excellent communication and interpersonal skills.
5. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other business software.
6. Ability to multitask and manage time efficiently.

Education:

1. High School Diploma or GED.