Chief Operations Officer

Join to apply for the Chief Operations Officer role at Catholic Charities of Santa Clara County Catholic Charities of Santa Clara County (CCSCC) serves and advocates for individuals and families in need, especially those living in poverty. Rooted in gospel values, we work to create a more just and compassionate community in which people of all cultures and beliefs can participate. Catholic Charities of Santa Clara County works to impact those in need and disrupt the cycle of poverty in Santa Clara County. By providing a hand up, not a hand out, Catholic Charities changes lives for good. We do this through a broad range of services, including behavioral health and primary care services, job skills training and placement, older adult services, inmate and ex-offender support services, supportive housing services, financial education, immigration legal services, refugee foster care and resettlement, early childhood development, after school education, gang prevention and intervention and parent support. POSITION SUMMARY : The Chief Operations Officer (COO) leads all core programming, and is essential in designing and implementing the agency's vision and mission. As a member of the Senior Executive Team, the COO reports to and works with the CEO, alongside other senior executives. The COO oversees and manages Catholic Charities' core programming of over $50M operating budget and more than 500 program staff members. The COO is responsible for leading, designing, and implementing effective methods to disrupt poverty; coordinating and integrating programs through a client-centric approach; and ensuring that there are linkages between programs, best practices are employed, and professional development is provided to bolster necessary skills. ESSENTIAL DUTIES AND RESPONSIBILITIES : LEADERSHIP Become thoroughly familiar with the agency's history and culture, programs and services; establish collaborative working relationships with the CEO, executive and program teams, and other constituencies. Lead the integration and whole person approach of all programs. Amplify existing client-oriented learning culture; ensure that input and feedback from the program team is used to inform the larger decisions the organization will make. Leverage external thought partners (including academia) to benefit from the best research, impact studies and data. PROGRAMS / SERVICES Develop annual operating plans and oversee program and services budgets. Ensure the service portfolio is effective and supported by funding streams across all programs; grow, eliminate, modify, and manage portfolio to maximize the agency's impact. Operationalize pilot programs with the intent of creating measurable, repeatable processes. Review and understand grant contracts in order to meet deliverables. MANAGEMENT In collaboration with the Chief Human Resources Officer (CHRO), hire, manage, inspire, evaluate and retain staff. Guide and coach the program teams in the skills to be further developed. Leverage the expertise of the team and create a culture of shared information, good communication, learning and improvement. Set individual and team goals for what needs to be accomplished to successfully implement the strategy. QUALIFICATIONS : EDUCATION AND EXPERIENCE Minimum of a Master's degree in related field; licensed preferred. At least six (6) years of executive / senior level leadership in complex environments. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Effective at leading teams through change and providing appropriate support. The ability to internalize and communicate a strategy. Familiarity with government contracting. Committed to the vision, mission, and values of Catholic Charities. PHYSICAL REQUIREMENTS : Ability to work at a desk for extended periods of time. Ability to use a computer workstation. Ability to lift up to 25 lbs. OTHER QUALIFICATIONS : Criminal background check via livescan fingerprint. Automobile, valid driver's license and auto insurance per agency policy. WORKING CONDITIONS : Most work is done in a comfortable office environment. HOURS AND OTHER CONDITIONS : Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. This is a full-time, exempt position. Hours and days of work will vary according to workload demands. Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.

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