Home Franchise Concepts
Flower Mound
Hybrid - Flower Mound, TX
777 International Parkway
3rd Floor
Flower Mound, TX 75022, USA
Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, Premier Garage, AdvantaClean, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico. Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fits JM Family’s key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth. About the Job The Franchise Onboarding Partner is responsible for overseeing the successful onboarding of new franchisees. This role ensures that new franchisees are well-prepared and supported during their initial setup, launch phase and first 6 months. The ideal candidate will have experience in franchise operations, exceptional organizational skills, ability to be very directive and a passion for helping others succeed. They will coach to facilitate business planning, key performance indicators, annual goal setting and problem remediation. They are the first point of contact for the new franchisees and have deep knowledge of the Business Model and processes, vendors and products, technology, and tools to ensure the franchisees are successful and profitable. Key Responsibilities: Onboarding Management: Manage and implement the entire onboarding process for new franchisees. Conduct training sessions on company policies, operational procedures, and best practices. Ensure new franchisees understand and comply with brand standards and operations. Develop and update training materials and resources. Operational Support: Coach franchise owners and enable them to articulate their locations' needs and requirements that will advance business performance and achieve brand goals. Learn the business model and key operating strategies, processes, and challenges to support the brand and its franchise owners. Troubleshoot operational issues and provide solutions to franchisees. Possess a keen understanding of scalable business models and be seen as a subject matter expert in the following areas:
Operational policies and procedures Business set-up Product knowledge Sales & CRM
Local Area Marketing: Income Statement analysis Support franchisees with groomer recruitment Provide sales/scheduling training assistance and advice Assist franchisees with annual business planning to include budget forecasting, strategic planning and monthly KPI measurement Promote and implement best practices. Bring best-in-class franchise and business coach related practices to the organization to deliver business solutions that meet business requirements. Promote and demonstrate knowledge sharing and continuous learning. Flexibility and the ability to effectively deal with ambiguity in a rapidly growing company is key to the success of this role. Performance Monitoring: Track, monitor and report the progress of new franchisees during the onboarding phase. Conduct regular weekly check-ins and assessments to ensure milestones are met. Provide feedback and actionable insights to improve performance. Communicate and promote APM/HFC’s overall strategy regarding performance standards. Participate in company meetings, webinars, conference calls and conventions when invited. Qualifications: Bachelor’s degree in business administration, management, related field or at least 5 years’ experience in lieu of a BA. Proven experience in franchise operations or similar roles. Strong project management and organizational skills. Take ownership of work and results. Critical thinking and problem-solving abilities are essential. The ability to synthesize findings from analysis and draw conclusions. Excellent training and presentation skills. Exceptional interpersonal and communication abilities and know how to hold franchisees accountable. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at HR@gohfc.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, Premier Garage, AdvantaClean, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico. Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fits JM Family’s key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth. About the Job The Franchise Onboarding Partner is responsible for overseeing the successful onboarding of new franchisees. This role ensures that new franchisees are well-prepared and supported during their initial setup, launch phase and first 6 months. The ideal candidate will have experience in franchise operations, exceptional organizational skills, ability to be very directive and a passion for helping others succeed. They will coach to facilitate business planning, key performance indicators, annual goal setting and problem remediation. They are the first point of contact for the new franchisees and have deep knowledge of the Business Model and processes, vendors and products, technology, and tools to ensure the franchisees are successful and profitable. Key Responsibilities: Onboarding Management: Manage and implement the entire onboarding process for new franchisees. Conduct training sessions on company policies, operational procedures, and best practices. Ensure new franchisees understand and comply with brand standards and operations. Develop and update training materials and resources. Operational Support: Coach franchise owners and enable them to articulate their locations' needs and requirements that will advance business performance and achieve brand goals. Learn the business model and key operating strategies, processes, and challenges to support the brand and its franchise owners. Troubleshoot operational issues and provide solutions to franchisees. Possess a keen understanding of scalable business models and be seen as a subject matter expert in the following areas:
Operational policies and procedures Business set-up Product knowledge Sales & CRM
Local Area Marketing: Income Statement analysis Support franchisees with groomer recruitment Provide sales/scheduling training assistance and advice Assist franchisees with annual business planning to include budget forecasting, strategic planning and monthly KPI measurement Promote and implement best practices. Bring best-in-class franchise and business coach related practices to the organization to deliver business solutions that meet business requirements. Promote and demonstrate knowledge sharing and continuous learning. Flexibility and the ability to effectively deal with ambiguity in a rapidly growing company is key to the success of this role. Performance Monitoring: Track, monitor and report the progress of new franchisees during the onboarding phase. Conduct regular weekly check-ins and assessments to ensure milestones are met. Provide feedback and actionable insights to improve performance. Communicate and promote APM/HFC’s overall strategy regarding performance standards. Participate in company meetings, webinars, conference calls and conventions when invited. Qualifications: Bachelor’s degree in business administration, management, related field or at least 5 years’ experience in lieu of a BA. Proven experience in franchise operations or similar roles. Strong project management and organizational skills. Take ownership of work and results. Critical thinking and problem-solving abilities are essential. The ability to synthesize findings from analysis and draw conclusions. Excellent training and presentation skills. Exceptional interpersonal and communication abilities and know how to hold franchisees accountable. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at HR@gohfc.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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