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Job Title:
Citrix System Administrator Client Location:
Bethesda, MD (Onsite) Active Security Clearance:
Active TS/SCI with Poly is required for position or a TS/SCI and willingness to obtain a Poly Job Description: The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Bethesda, Maryland. Primary Responsibilities: Perform remote administration of servers located in offsite data centers. Provide Tier 3 operations support and distinguish isolated user problems vs service outages for Citrix technologies including; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront. Monitor Citrix infrastructure and identify system anomalies before they impact customers. Work closely with Engineering staff to plan future modernization efforts. Collaborate to perform network latency analysis to address slow connections and user experience issues. Implement version and architectural changes to maintain operability and security of the environment. Implement major system upgrades as designed and approved. Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications. Perform periodic backup and restoration of servers. Monitor desktop capacity to size the environment based on typical usage trends. Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned. Develop solutions to technical issues. Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives. Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/365 IT watch personnel. Basic Qualifications: Bachelor’s degree and 8+ years of relevant experience, or a Master's degree with 6+ years of experience. Additional years of experience may be considered in lieu of a degree. Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 3 system administrator; familiar with using desktop software applications and IT Service Management software. Knowledge of IC IT standards and best practices. Extensive knowledge of Citrix technologies including XenDesktop, XenApp, NetScaler, and StoreFront. Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology. Experience with rapid testing, validation, and deployment of new baseline images. Experience with conducting incident and trend analysis via log review and performance baselining/review. Experience with Scripting/Automation. Experience troubleshooting issues in a growing environment. Strong oral and written communication skills. Track record of working effectively within a team, and supporting peers toward improved processes and results. Experience with support ticket management systems. Experience mentoring and/or supervising others. Must meet DoD 8570.11- IAT Level II certification requirements (Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment certification). An IAT Level III certification would also be acceptable. Security Clearance US Citizenship is required. TS/SCI with Poly is required or a TS/SCI and willingness to obtain a Poly. Preferred Qualifications: Citrix Certified Administrator (CCA). ITIL Foundations Certification. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Production Industries
IT Services and IT Consulting, Technology, Information and Media, and IT System Installation and Disposal
#J-18808-Ljbffr
Job Title:
Citrix System Administrator Client Location:
Bethesda, MD (Onsite) Active Security Clearance:
Active TS/SCI with Poly is required for position or a TS/SCI and willingness to obtain a Poly Job Description: The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Bethesda, Maryland. Primary Responsibilities: Perform remote administration of servers located in offsite data centers. Provide Tier 3 operations support and distinguish isolated user problems vs service outages for Citrix technologies including; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront. Monitor Citrix infrastructure and identify system anomalies before they impact customers. Work closely with Engineering staff to plan future modernization efforts. Collaborate to perform network latency analysis to address slow connections and user experience issues. Implement version and architectural changes to maintain operability and security of the environment. Implement major system upgrades as designed and approved. Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications. Perform periodic backup and restoration of servers. Monitor desktop capacity to size the environment based on typical usage trends. Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned. Develop solutions to technical issues. Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives. Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/365 IT watch personnel. Basic Qualifications: Bachelor’s degree and 8+ years of relevant experience, or a Master's degree with 6+ years of experience. Additional years of experience may be considered in lieu of a degree. Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 3 system administrator; familiar with using desktop software applications and IT Service Management software. Knowledge of IC IT standards and best practices. Extensive knowledge of Citrix technologies including XenDesktop, XenApp, NetScaler, and StoreFront. Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology. Experience with rapid testing, validation, and deployment of new baseline images. Experience with conducting incident and trend analysis via log review and performance baselining/review. Experience with Scripting/Automation. Experience troubleshooting issues in a growing environment. Strong oral and written communication skills. Track record of working effectively within a team, and supporting peers toward improved processes and results. Experience with support ticket management systems. Experience mentoring and/or supervising others. Must meet DoD 8570.11- IAT Level II certification requirements (Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment certification). An IAT Level III certification would also be acceptable. Security Clearance US Citizenship is required. TS/SCI with Poly is required or a TS/SCI and willingness to obtain a Poly. Preferred Qualifications: Citrix Certified Administrator (CCA). ITIL Foundations Certification. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Production Industries
IT Services and IT Consulting, Technology, Information and Media, and IT System Installation and Disposal
#J-18808-Ljbffr