ObjectWin Technology
Field Engineer 3 (1912202719)
ObjectWin Technology, Redmond, Washington, United States, 98052
Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Role Code: Field Engineer 3
Client Req. #: 306168
Client Bill Rate: $28.00
Minimum Pay Rate: $20.00
End Client: Microsoft
Positions: 1
Location: Redmond, WA
Location Address: 4342 150th Ave NE, Redmond WA 98052
Duration: 12 Months
Schedule: 7:00 am – 4:00 pm, 8:00 am – 5:00 pm, 9:00 am – 6:00 pm (flexibility required).
Driving Required: NO
IS USC Required: NO
Day to Day Work: The Role: Support customer sites to provide services including installing, maintaining, and repairing company and multi-vendor systems which include hardware, software, and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.
The General Duties:
General hardware break/fix of laptops, desktops, printers, and network devices. Troubleshooting and repair of hardware and software issues to maintain business continuity. Diagnose, troubleshoot, and repair peripheral equipment and handhelds. New HW upgrades; Moves, adds, changes in a laptop and desktop environment. Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction.
Role Requirements: 2 or more years in a technical field support, help desk, and/or desk-side support role. Must have GED or High School Diploma. Drug Screen is required for position. Remedy or Service Now knowledge helpful. A+ Certification required. OEM certifications (Dell, Client, Toshiba, Lenovo, Apple) other certifications and/or training as requested.
Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets. Complete helpdesk training course and 4 major OEM platform certifications (Dell, Client, Toshiba, and Lenovo) within 30 days of hiring. Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail, and face to face). Manage continuous improvement of service delivery, your schedule (demonstrate excellent time management), and your interaction with other departments. Attain working knowledge of both routers and switches in local area networks and wide area networks. Clear understanding of active directory utilizing group policies and SCCM technology. Proficient with Microsoft applications, Windows 10, Windows 8.1. Positive, constructive attitude and the ability to work both independently and in a team environment.
Required Skills: English, Experienced Problem Solving, Advanced CompTIA A+ 2009, Experienced
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Day to Day Work: The Role: Support customer sites to provide services including installing, maintaining, and repairing company and multi-vendor systems which include hardware, software, and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.
The General Duties:
General hardware break/fix of laptops, desktops, printers, and network devices. Troubleshooting and repair of hardware and software issues to maintain business continuity. Diagnose, troubleshoot, and repair peripheral equipment and handhelds. New HW upgrades; Moves, adds, changes in a laptop and desktop environment. Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction.
Role Requirements: 2 or more years in a technical field support, help desk, and/or desk-side support role. Must have GED or High School Diploma. Drug Screen is required for position. Remedy or Service Now knowledge helpful. A+ Certification required. OEM certifications (Dell, Client, Toshiba, Lenovo, Apple) other certifications and/or training as requested.
Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets. Complete helpdesk training course and 4 major OEM platform certifications (Dell, Client, Toshiba, and Lenovo) within 30 days of hiring. Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail, and face to face). Manage continuous improvement of service delivery, your schedule (demonstrate excellent time management), and your interaction with other departments. Attain working knowledge of both routers and switches in local area networks and wide area networks. Clear understanding of active directory utilizing group policies and SCCM technology. Proficient with Microsoft applications, Windows 10, Windows 8.1. Positive, constructive attitude and the ability to work both independently and in a team environment.
Required Skills: English, Experienced Problem Solving, Advanced CompTIA A+ 2009, Experienced
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