Tbwa Chiat/Day Inc
Manager, Accounts Receivable, Credit and Collections
Tbwa Chiat/Day Inc, San Francisco, California, United States, 94199
Manager, Accounts Receivable, Credit and Collections
About the Role The Manager, Accounts Receivable, Credit and Collections will be responsible for developing, implementing, and maintaining an efficient Accounts Receivable, Credit and Collections process that supports the company’s rapid growth. This is a unique opportunity for a self-starter who enjoys problem-solving, thrives in a fast-paced environment, and can manage Accounts Receivable, Credit and Collections functions while collaborating cross-functionally to drive improvements. Key Responsibilities: Build and evolve the collections strategy with appropriate reminders and collections and own the full credit and collection processes. Monitor and ensure timely and accurate billing by the revenue accounting team, including new bookings, renewals, usage-based billing, and ad-hoc charges. Develop, monitor, and report on key performance indicators (KPIs) for collections, ensuring continuous improvement. Manage the collection of overdue accounts, implementing effective strategies to reduce delinquency and bad debt. Work closely with the finance and sales teams to resolve customer disputes and provide exceptional customer service. Design and implement effective reporting and forecasting models. Prepare monthly and quarterly aging reports, DSO analysis, and other relevant financial reports to the leadership team and monitor collection forecast vs. plan. Develop and document policies and procedures for credit and collections functions. Evolve and mature cash applications processes with automation. Assist with new customer registrations, and perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas. Ensure compliance with applicable regulations and accounting standards (e.g., ASC 606 for revenue recognition). Qualifications: 7+ years of experience in credit and collections, preferably in a SaaS or technology-driven company. Proven experience in building or transforming credit and collection functions in a fast-growth environment. Strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models. Proficient with ERP and CRM tools, with a demonstrated ability to implement and optimize new systems. Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently. Detail-oriented and data-driven, with the ability to analyze complex billing scenarios and drive continuous process improvement. Strong problem-solving skills with a proactive mindset. Ability to work independently and thrive in a dynamic, fast-paced startup environment. Experience with ASC 606 and revenue recognition is a plus. Benefits For Our Full-Time Employees: Equity Flexible time off policy. Take the time off you need! Paid bonding time for all new parents. Traditional and Roth 401k. Commuter and FSA benefits. Lunch Program. Dog friendly office. Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
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About the Role The Manager, Accounts Receivable, Credit and Collections will be responsible for developing, implementing, and maintaining an efficient Accounts Receivable, Credit and Collections process that supports the company’s rapid growth. This is a unique opportunity for a self-starter who enjoys problem-solving, thrives in a fast-paced environment, and can manage Accounts Receivable, Credit and Collections functions while collaborating cross-functionally to drive improvements. Key Responsibilities: Build and evolve the collections strategy with appropriate reminders and collections and own the full credit and collection processes. Monitor and ensure timely and accurate billing by the revenue accounting team, including new bookings, renewals, usage-based billing, and ad-hoc charges. Develop, monitor, and report on key performance indicators (KPIs) for collections, ensuring continuous improvement. Manage the collection of overdue accounts, implementing effective strategies to reduce delinquency and bad debt. Work closely with the finance and sales teams to resolve customer disputes and provide exceptional customer service. Design and implement effective reporting and forecasting models. Prepare monthly and quarterly aging reports, DSO analysis, and other relevant financial reports to the leadership team and monitor collection forecast vs. plan. Develop and document policies and procedures for credit and collections functions. Evolve and mature cash applications processes with automation. Assist with new customer registrations, and perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas. Ensure compliance with applicable regulations and accounting standards (e.g., ASC 606 for revenue recognition). Qualifications: 7+ years of experience in credit and collections, preferably in a SaaS or technology-driven company. Proven experience in building or transforming credit and collection functions in a fast-growth environment. Strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models. Proficient with ERP and CRM tools, with a demonstrated ability to implement and optimize new systems. Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently. Detail-oriented and data-driven, with the ability to analyze complex billing scenarios and drive continuous process improvement. Strong problem-solving skills with a proactive mindset. Ability to work independently and thrive in a dynamic, fast-paced startup environment. Experience with ASC 606 and revenue recognition is a plus. Benefits For Our Full-Time Employees: Equity Flexible time off policy. Take the time off you need! Paid bonding time for all new parents. Traditional and Roth 401k. Commuter and FSA benefits. Lunch Program. Dog friendly office. Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
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