Lafayette Club General Manager/COO

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE: LAFAYETTE CLUB MINNETONKA BEACH, MN Lafayette Club, one of the most historical clubs in the Upper Midwest, is seeking a warm, engaging, and visionary leader to assume the role of General Manager/Chief Operating Officer (GM/COO). The ideal candidate will have a demonstrated history of operational success and a proven ability to build, motivate, and develop high-performing teams fostering a culture of accountability and collaboration across all departments while driving an engaging, sought-after member experience. Fondly referred to as the “Gem on the Lake,” the Lafayette Club takes great pride in its strong family culture and 125-year storied history. The GM/COO will act as a steward of the Club’s traditions while evolving and enhancing the member experience and increasing member engagement and satisfaction levels. The Club is embarking on a multi-phased, multi-year Clubhouse restoration project while refreshing and modernizing the amenities for current and future members. The GM/COO will work collaboratively with the Board to define and execute strategic efforts, including membership growth and retention. This opportunity comes with the support of a highly respected, long tenured, and enthusiastic leadership team that is committed to the Club’s continued success. The next GM/COO will play a pivotal role in shaping Lafayette Club's future while honoring its rich history. GENERAL MANAGER – POSITION OVERVIEW The GM/COO has full responsibility for all aspects of operations at Lafayette Club, effectively managing all resources and reporting to the Board of Governors through the President and is expected to be the embodiment of an “exceptional member-centric experience.” The GM will lead the executive management team, many of whom have many years of tenure at the Club, be representative of contemporary management ‘metric-oriented’ practices, and indirectly supervise all employees of the Club while intuitively promoting a positive, engaging, and highly competent service culture in all operations. The GM/COO supervises the Director of Finance, Head Golf Professional, Golf Course Superintendent, Assistant General Manager, Director of Aquatics and Fitness, Director of Racquet Sports, Membership Director, and Director of Human Resources. The GM is expected to be an interactive “thought partner” with the Board and Committees, working closely with both groups as collectively they make decisions and set strategic direction for the long-term well-being of the membership. Like many clubs, Lafayette Club has several new, younger members with families, and the balance of tradition with relevance to today’s member needs and expectations is a critical success factor. Additionally, the new GM/COO must be visible, approachable, and professional with an executive presence, as well as comfortable interacting with all demographics of members, staff, and other constituents who contribute to the success of the Club. Possessing a natural “Management by Walking Around” and “Strategic Presence” style and engaging with all departments of the Club daily while observing standards of operating as well as standards of care for the physical plant are key priorities for the incoming leader. INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICER Listen, learn, and observe. Become familiar with the culture and history of the Club. Cultivate relationships with members, their families, and team members. Evaluate membership structure. Partner with the Board to create strategies for membership attraction, assimilation, and retention. Examine the existing opportunities for gathering member feedback and assessing satisfaction levels. As needed create a new feedback strategy plan to present to the Board promoting the right channels, balance, and metrics for member feedback and satisfaction. Collaborate with the Board to review and refresh the Strategic Plan (Lafayette Club 2030), Mission, Vision, and Values statements. Instill an understanding amongst the team and create an operational plan with the Leadership Team to execute against it. Become familiar with the capital project plans, both current and future. Evaluate the Lafayette Club Member experience; make changes to elevate and enhance as needed. CANDIDATE QUALIFICATIONS Significant progressive management experience in a well-regarded private club or similar hospitality environment, preferably with at least 7 years in the GM or AGM roles. The ability to provide leadership and direction to long-tenured department heads and employees is of utmost importance, as well as fostering a family culture and creating an environment of accountability. Visibility to the membership and staff should be second nature to the ideal candidate. A history of recruiting the best talent, mentoring them as they develop their skills, and cultivating their internal career progression. Especially strong financial acumen, budgeting, and presentation skills, along with an intuitive “ROI” mindset, being able to effectively communicate the vision behind the numbers. Especially strong overall communication skills in both verbal and written form, as well as in listening. Possessive of solid and verifiable success in F & B operations. A commitment to ongoing professional development for the GM/COO, leadership team and department managers, and key staff. A verifiable history of success in working in a volunteer, member-owned organization, appreciating the need to gain consensus and “buy in” to well-conceived, majority interest objectives benefitting the long-term well-being of the organization. Strong and polished personal presence with an intuitive desire to meet, interact with, and build strong relationships amongst all constituents. EDUCATIONAL AND CERTIFICATION QUALIFICATIONS A bachelor’s degree is preferred, with a focus on Hospitality Management. Substantial private club or hospitality experience will be considered in lieu of the degree. Industry certifications such as CCM are encouraged but not required. SALARY AND BENEFITS Salary is open and commensurate with qualifications and experience. The club offers an excellent performance bonus and benefits package, including association membership.

Salary Range: $235,000 – $275,000 INSTRUCTIONS ON HOW TO APPLY Please upload your resume and cover letter in that order using the link below. Prepare a thoughtful cover letter addressed to Mr. Alan Slatin CCM, Interim General Manager. Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why Lafayette Club and the Minnetonka area will benefit you, your family, your career, and the Club if selected. You must apply for this role as soon as possible but no later than

Monday, February 24, 2025.

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