LT Security
Job Description
Job Description
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
Technical Support:
Maintain an in-depth knowledge of our complete line of products and services
Embrace and learn the Video Surveillance / CCTV technologies and their applications
Provide product demo and technical training to the sales team and customers
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
Build and test PC-based DVR systems to customer's specifications
Provide prompt and effective customer service and technical support
Service customers in an effective and efficient manner; Partner with internal teams in a proactively
Other duties as assigned
RMA:
Process customer returns according to company RMA policy
Diagnose and authorize defective product returns; test and verify problems upon receipt
Process RMA with vendors
Work closely with Sales and Accounting Department on customer return and credit issues
Excellent customer services skills required; able to communicate with customers effectively, verbally or in writing.
Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications
Job Requirements:
Education/Experience:
1+ Years of Professional Experience in technical support or related areas
Industry recognized technical support certificate such as a CompTIA A+ is a plus
Experience in security system industry is highly desired
A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
Fresh graduates welcome
Skills:
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimal supervision
Ability to work under pressure
Strong troubleshooting, problem-solving and team player mindset is a plus
Proactive and enthusiastic to excel
Special Physical and/or Mental Requirements:
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Company Description LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
Technical Support:
Maintain an in-depth knowledge of our complete line of products and services
Embrace and learn the Video Surveillance / CCTV technologies and their applications
Provide product demo and technical training to the sales team and customers
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
Build and test PC-based DVR systems to customer's specifications
Provide prompt and effective customer service and technical support
Service customers in an effective and efficient manner; Partner with internal teams in a proactively
Other duties as assigned
RMA:
Process customer returns according to company RMA policy
Diagnose and authorize defective product returns; test and verify problems upon receipt
Process RMA with vendors
Work closely with Sales and Accounting Department on customer return and credit issues
Excellent customer services skills required; able to communicate with customers effectively, verbally or in writing.
Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications
Job Requirements:
Education/Experience:
1+ Years of Professional Experience in technical support or related areas
Industry recognized technical support certificate such as a CompTIA A+ is a plus
Experience in security system industry is highly desired
A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
Fresh graduates welcome
Skills:
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimal supervision
Ability to work under pressure
Strong troubleshooting, problem-solving and team player mindset is a plus
Proactive and enthusiastic to excel
Special Physical and/or Mental Requirements:
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Company Description LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.