Artesia General Hospital
Job Type
Full-time
Description
JOB SUMMARY:
ESSENTIAL FUNCTIONS:
• Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax #'s, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile.
ADDITIONAL RESPONSIBILITIES:
• Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned.
KNOWLEDGE/SKILL/ABILITIES:
• Able to answer continuous incoming calls, Ability to multi-task, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.
RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
? Education
? Work Experience
? Training
? License/Certification
ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids.
Salary Description
$16.00 - $25.00 HR DOE
Full-time
Description
JOB SUMMARY:
ESSENTIAL FUNCTIONS:
• Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax #'s, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile.
ADDITIONAL RESPONSIBILITIES:
• Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned.
KNOWLEDGE/SKILL/ABILITIES:
• Able to answer continuous incoming calls, Ability to multi-task, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.
RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
? Education
? Work Experience
? Training
? License/Certification
ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids.
Salary Description
$16.00 - $25.00 HR DOE