Virtual
Title: Retail IT helpdesk support
Position Overview:
We are seeking a highly motivated and customer-focused Retail Helpdesk Support Specialist to join our team. The ideal candidate will provide technical support and troubleshooting assistance to retail store employees and customers, ensuring a seamless operational experience. This role requires strong problem-solving skills, excellent communication, and a commitment to delivering exceptional service.
Key Responsibilities:
Technical Support:
Respond to helpdesk inquiries via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.
Incident Management:
Track, prioritize, and resolve incidents in a timely manner.
Escalate complex issues to higher-level technical support teams or vendors as needed.
Maintain accurate documentation of issues and resolutions in the helpdesk system.
System Maintenance and Updates:
Assist with routine maintenance of retail systems, including software updates and patches.
Collaborate with IT teams to ensure system reliability and uptime during business hours.
User Training and Support:
Provide training and guidance to store staff on the use of retail systems and technologies.
Develop user-friendly documentation and FAQs to assist employees in resolving common issues.
Customer Service:
Deliver exceptional customer service to internal teams and retail staff.
Communicate technical information clearly and effectively to non-technical users.
Compliance and Security:
Adhere to company policies and procedures, particularly those related to data security and compliance.
Monitor systems for potential security risks and report any issues promptly.
Qualifications:
Education:
High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
Experience:
1-2 years of experience in a helpdesk or technical support role, ideally in a retail environment.
Technical Skills:
Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers. Familiarity with networking basics is a plus.
Soft Skills:
Strong communication, problem-solving, and multitasking abilities. Ability to work effectively under pressure in a fast-paced environment.
Availability:
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity!
Position Overview:
We are seeking a highly motivated and customer-focused Retail Helpdesk Support Specialist to join our team. The ideal candidate will provide technical support and troubleshooting assistance to retail store employees and customers, ensuring a seamless operational experience. This role requires strong problem-solving skills, excellent communication, and a commitment to delivering exceptional service.
Key Responsibilities:
Technical Support:
Respond to helpdesk inquiries via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.
Incident Management:
Track, prioritize, and resolve incidents in a timely manner.
Escalate complex issues to higher-level technical support teams or vendors as needed.
Maintain accurate documentation of issues and resolutions in the helpdesk system.
System Maintenance and Updates:
Assist with routine maintenance of retail systems, including software updates and patches.
Collaborate with IT teams to ensure system reliability and uptime during business hours.
User Training and Support:
Provide training and guidance to store staff on the use of retail systems and technologies.
Develop user-friendly documentation and FAQs to assist employees in resolving common issues.
Customer Service:
Deliver exceptional customer service to internal teams and retail staff.
Communicate technical information clearly and effectively to non-technical users.
Compliance and Security:
Adhere to company policies and procedures, particularly those related to data security and compliance.
Monitor systems for potential security risks and report any issues promptly.
Qualifications:
Education:
High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
Experience:
1-2 years of experience in a helpdesk or technical support role, ideally in a retail environment.
Technical Skills:
Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers. Familiarity with networking basics is a plus.
Soft Skills:
Strong communication, problem-solving, and multitasking abilities. Ability to work effectively under pressure in a fast-paced environment.
Availability:
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity!