Neptune
Position Summary
As a CRM Configuration Specialist, you will serve the crucial role of configuring and customizing the MS Dynamics 365 & Power Platform cloud-based enterprise software in support of business objectives meant to enhance customer care and experiences. You will work as a bridge between the CRM platform and its users, capturing user requirements and turning them into sound business solutions based on knowledge of best practices. You will be tasked with system user administration, form and view configurations, creating workflows, maintaining application data quality, performing application environment deployments (including post-deployment support and training to end users), and fulfilling the platform’s integration needs with Neptune internal systems and external 3rd party systems.
Objectives:
Platform Management (60%)
Perform system configurations and customizations of the MS Dynamics CRM platform
System Administration of user security roles, field security roles, and audit reviews
Support QA and UAT testing of CRM Platform and end-to-end cross-team applications
Stakeholder Engagement, Training, and Support (30%)
Configuration of enhancement requests and new features
User training & documentation for system-defined processes
Serve as subject matter expert for MS Dynamics CRM & Power Platform best practices
Drive Quality & Promote Team Growth (10%)
Ensure system and business process changes are appropriately documented
Participate in agile team ceremonies, including sprint planning, daily stand-ups, backlog grooming, and retrospectives
Maintain and share professional and technical knowledge by attending educational workshops; review professional publications, develop personal networks, and participate in professional groups
Requirements:
Education
Bachelor's degree in business, computer science, or a related field of study, or equivalent experience
Experience
3+ years of experience in a CRM and/or software application configuration role
Interpersonal Skills
Excellent analytical skills with the ability to translate and present technical and business ideas to diverse audiences
Creative thinker with the ability to adapt and strategize value-driven business solutions
Able to work under targeted project timelines and manage changing priorities
Customer-centric: excellent team player on a global, cross-functional team sharing common business objectives
Technical Skills
Solid background using CRM foundational components
Functional knowledge of MS Dynamics 365 configuration, customization, workflows, and plugins
HTML, JS, TypeScript Web resources, and Unified Interface experience preferred
Familiarity with Microsoft Power Platform, including model-driven and canvas apps, and Microsoft Power Automate
Experience with Microsoft Power Portals – designing, configurations, and integrations with non-Power Platform applications, UI development, and Liquid scripting a plus
Knowledge of Web tools technologies and languages including ASP.net, HTML, JavaScript, XML, XLS, AJAX, JSON, .Net Core, including multi-threaded applications
Experience using code and project management tools including GitHub, TFS, JIRA, and Confluence
Familiarity with MS Dynamics 365 CRM environments, code merge, deployments, and CI/CD
Ability to create technical and functional documentation of software components
Troubleshooting and support for all CRM environments
Preferred Qualifications:
MS Dynamics 365 or Microsoft Power Platform Certification desired/preferred, or candidate is willing to pursue
Location:
Tallassee, AL or Duluth, GA
#HP1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
As a CRM Configuration Specialist, you will serve the crucial role of configuring and customizing the MS Dynamics 365 & Power Platform cloud-based enterprise software in support of business objectives meant to enhance customer care and experiences. You will work as a bridge between the CRM platform and its users, capturing user requirements and turning them into sound business solutions based on knowledge of best practices. You will be tasked with system user administration, form and view configurations, creating workflows, maintaining application data quality, performing application environment deployments (including post-deployment support and training to end users), and fulfilling the platform’s integration needs with Neptune internal systems and external 3rd party systems.
Objectives:
Platform Management (60%)
Perform system configurations and customizations of the MS Dynamics CRM platform
System Administration of user security roles, field security roles, and audit reviews
Support QA and UAT testing of CRM Platform and end-to-end cross-team applications
Stakeholder Engagement, Training, and Support (30%)
Configuration of enhancement requests and new features
User training & documentation for system-defined processes
Serve as subject matter expert for MS Dynamics CRM & Power Platform best practices
Drive Quality & Promote Team Growth (10%)
Ensure system and business process changes are appropriately documented
Participate in agile team ceremonies, including sprint planning, daily stand-ups, backlog grooming, and retrospectives
Maintain and share professional and technical knowledge by attending educational workshops; review professional publications, develop personal networks, and participate in professional groups
Requirements:
Education
Bachelor's degree in business, computer science, or a related field of study, or equivalent experience
Experience
3+ years of experience in a CRM and/or software application configuration role
Interpersonal Skills
Excellent analytical skills with the ability to translate and present technical and business ideas to diverse audiences
Creative thinker with the ability to adapt and strategize value-driven business solutions
Able to work under targeted project timelines and manage changing priorities
Customer-centric: excellent team player on a global, cross-functional team sharing common business objectives
Technical Skills
Solid background using CRM foundational components
Functional knowledge of MS Dynamics 365 configuration, customization, workflows, and plugins
HTML, JS, TypeScript Web resources, and Unified Interface experience preferred
Familiarity with Microsoft Power Platform, including model-driven and canvas apps, and Microsoft Power Automate
Experience with Microsoft Power Portals – designing, configurations, and integrations with non-Power Platform applications, UI development, and Liquid scripting a plus
Knowledge of Web tools technologies and languages including ASP.net, HTML, JavaScript, XML, XLS, AJAX, JSON, .Net Core, including multi-threaded applications
Experience using code and project management tools including GitHub, TFS, JIRA, and Confluence
Familiarity with MS Dynamics 365 CRM environments, code merge, deployments, and CI/CD
Ability to create technical and functional documentation of software components
Troubleshooting and support for all CRM environments
Preferred Qualifications:
MS Dynamics 365 or Microsoft Power Platform Certification desired/preferred, or candidate is willing to pursue
Location:
Tallassee, AL or Duluth, GA
#HP1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)