SULLIVAN TIRE COMPANIES
Function
Independently performs vehicle repairs and services on customer's vehicles while also delivering the highest level of quality and customer satisfaction. Work with store management to ensure productivity, profitability and customer satisfaction standards are met. Adheres to internal controls, policies, and procedures.
Major Responsibilities: Properly mounts, dismounts, balancing and repair of passenger and light truck tires. Properly perform lube/oil/filter changes on domestic and foreign cars. Properly perform and document vehicle safety inspections. Perform unsupervised diagnosis and repairs of vehicles including, but not limited to, maintenance, brakes, alignment, and light tune ups utilizing automotive tools, equipment, software (i.e. VAST, Automotive PC programs). Produce accurate repair estimates on customer vehicles. Properly adhere to safety and environmental standards which includes maintaining a neat and clean work area by disposing of all waste products properly. Communicate with customer and/or sales staff in understandable terms the repairs needed to the vehicle and the value that comes with the repairs. Assume other responsibilities as needed.
Requirements
Education/Experience:
Minimum of high school diploma or equivalent. Technical degree a plus. Minimum of 1 year of experience with 1 ASE certification in Brakes. Valid Driver's License required.
Skills/Knowledge: Customer service focus in a retail environment Ability to lift 40-50 lbs Basic conflict resolution skills Solid understanding of automotive tire and auto service industry Basic understanding of VAST and automotive PC programs. Basic math skills to produce accurate repair estimates. Ability to multi-task in a fast-pace environment Team player
Independently performs vehicle repairs and services on customer's vehicles while also delivering the highest level of quality and customer satisfaction. Work with store management to ensure productivity, profitability and customer satisfaction standards are met. Adheres to internal controls, policies, and procedures.
Major Responsibilities: Properly mounts, dismounts, balancing and repair of passenger and light truck tires. Properly perform lube/oil/filter changes on domestic and foreign cars. Properly perform and document vehicle safety inspections. Perform unsupervised diagnosis and repairs of vehicles including, but not limited to, maintenance, brakes, alignment, and light tune ups utilizing automotive tools, equipment, software (i.e. VAST, Automotive PC programs). Produce accurate repair estimates on customer vehicles. Properly adhere to safety and environmental standards which includes maintaining a neat and clean work area by disposing of all waste products properly. Communicate with customer and/or sales staff in understandable terms the repairs needed to the vehicle and the value that comes with the repairs. Assume other responsibilities as needed.
Requirements
Education/Experience:
Minimum of high school diploma or equivalent. Technical degree a plus. Minimum of 1 year of experience with 1 ASE certification in Brakes. Valid Driver's License required.
Skills/Knowledge: Customer service focus in a retail environment Ability to lift 40-50 lbs Basic conflict resolution skills Solid understanding of automotive tire and auto service industry Basic understanding of VAST and automotive PC programs. Basic math skills to produce accurate repair estimates. Ability to multi-task in a fast-pace environment Team player