Customer Service Administrative Specialist

Customer Service Administrative Specialist

REPORTS TO:

Customer Service Team Lead

Responsible for all administrative duties within the Customer Service department

DUTIES AND RESPONSIBILITIES: Create all letters as needed. Send system generated letters to mailing service Receive insurance certificates and send to insurance provider for processing Update customer contact information in system Process returned mail Compile documentation for subpoenas as needed Support various aspects of the insurance program to include daily reporting Inventory and order supplies for office Process UCC-3 assignments and terminations as needed Sign documents and transmit to custodian's vault Document all activities performed for each customer Perform other related duties as assigned by management SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities. QUALIFICATIONS:

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience. Computer skills required: Internet Software; Spreadsheet Software (Excel); Human Resource Systems; and Word Processing Software (Word). COMPETENCIES:

Attendance/Punctuality

- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Analytical -

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Design -

Generates creative solutions; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Problem Solving -

Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Project Management -

Communicates changes and progress; Completes projects on time and budget. Technical Skills

- Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Skills -

Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication -

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication -

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork -

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Change Management -

Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results. Quality Management -

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen -

Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals. Cost Consciousness -

Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources. Diversity -

Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Ethics -

Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support -

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Strategic Thinking -

Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions. Judgment -

Exhibits sound and accurate judgment; Supports and explains reasoning for decisions. Motivation -

Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing

- Prioritizes and plans work activities; Uses time efficiently. Professionalism -

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality -

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity -

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security -

Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability -

Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability -

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative -

Volunteers readily; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation -

Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention. PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move up to 25 pounds