Desktop Engineer

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, an investment firm, is seeking a Desktop Engineer to join their team in New York, NY!

Key Responsibilities

• Manage, troubleshoot, and maintain Ivanti MobileIron and Microsoft Intune for mobile phones, including certificate renewals, policy creation, and updates.
• Oversee laptop and desktop management through Intune, including software deployments, patching, and policy enforcement.
• Lead Sentry server upgrades and oversee complex application/service upgrades.
• Conduct regular system health checks, compliance reviews, and road map planning.
• Manage Access as a Service configurations.
• Administer and troubleshoot Okta integrations.
• Create, test, and maintain Group Policy settings.
• Maintain and troubleshoot DHCP, DNS, and endpoint configurations.
• Monitor market trends and recommend upgrades and new endpoint solutions.
• Act as an SME working closely with global IT teams to align system configurations and best practices.
• Track activities in ServiceNow and produce detailed technical documentation.
• Participate in an on-call rotation for after-hours support as needed.

Required Qualifications

• 6+ years of experience in desktop engineering or IT support in an enterprise or professional services environment.
• Expert-level experience with Ivanti MobileIron and Microsoft Intune for mobile device and desktop management.
• Strong experience with Sentry server upgrades, Access as a Service, and certificate renewals.
• Proven ability to create, test, and maintain Group Policy settings.
• Experience in Intune software deployment and patching for desktop/laptop environments.
• Knowledge of Okta integration, troubleshooting, DHCP, and DNS.
• Strong documentation skills using ServiceNow.
• Excellent communication skills—this is a front-office, client-facing role working closely with global teams.