24 Seven Talent
Client Overview: Our client, in the spirits space, is hiring an Ecommerce Specialist to join their team!
Ecommerce Specialist Responsibilities:
- Monitor order status in e-commerce platform and 3PL system to ensure timely shipment and order status updates.
- Inform e-commerce team of inconsistencies in e-commerce platform order statuses.
- Monitor and clear orders from quarantine status, post age or address verification in compliance software.
- Process invoices from 3PL, Customer Service Call Center, Payment Processor and packaging storage
- Manage SKU set up in SAP, compliance systems, 3PL and e-commerce platform for all new items added to the product assortment.
- Manage product label registrations with compliance system and update systems with approvals as needed.
- Enter replenishment and return orders in SAP monthly or as needed.
- Coordinate with logistics team and 3PL to arrange transportation and accurate receipt of inventory.
- Ensure order accuracy in SAP and timely posting of goods receipt and billing documents.
- Assist with monthly reconciliation and tracking reports. Inform of discrepancies requiring further research. Correct orders as needed.
- Monitor packaging stock levels monthly and inform if replenishment is needed
- Monitor returns, replacements and refunds processed by Customer Service and adjust inventory levels as needed in SAP.
- Provide monthly recap to e-commerce team for monthly reports.
- Process chargeback requests – provide required documentation to finance to refute chargebacks.
Ecommerce Specialist Qualifications:
- 3-5 years e-commerce experience
- Experience with SAP + Salesforce
- Heavy experience in data entry, coding invoices, operation – fulfillment
- Experience having worked for a luxury brand