Alliance Shippers Inc.
Job requirements
Ideal Candidate:
- Able to work within a fast-paced environment while balancing multiple responsibilities.
- Ability to handle conflict and provide insightful resolution with the mindset to prevent future issues.
- Honest, strong work ethic, resourceful and possess effective negotiation skills.
- High level of attention to detail.
- Strong time management skills.
- Critical thinking skills.
- Ability to multi-task.
- Excellent communication skills both written and oral.
- High level of urgency and a strong desire to succeed.
- Proficient in basic computer skills.
Role:
- Handle customer accounts by providing an error free shipment from shipper to consignee.
- Communicate with team members, management, Alliance network, and customer in order to ensure you are an active and vital member of the operation.
Responsibilities:
- Communicate with customer in a timely and accurate manor at all times.
- Ensure all account requirements are met on every shipment.
- Make changes to shipments to ensure requirements are met without losing company money.
- Resolve issues with shipments by communicating with partner and team members to find solutions. (Think, Communicate, Create, Execute)
- Identify standard business procedures and strive to find process improvements.
- Understand the value of teamwork in meeting and exceeding customer expectations.
- Show respect for customers, team members, and management.
- Share individual knowledge and be willing to teach this knowledge to other team members.
- Be a back-up for team members when they are not in the office or unavailable.
- Actively participate in team meetings, daily responsibilities, and process of creating improvements across the company.
- Present a professional image.
Daily Duties:
- Receive/Manage customer intermodal shipment orders via phone, fax, edi, email
- Input customer shipment orders into Megatrans dispatching system
- Manage/Dispatch drayage carriers to pick up and deliver intermodal shipments
- Manage/Send rail billing to appropriate railroads indicating rail route, container #s, commodity, shipment details, notify parties
- Schedule delivery appointments with consignees
- Track and trace shipments to ensure transit is meeting customer expectations
- Supply customer with requested status updates on any and all issues.
- Problem solve transit exceptions to resolution
- Manage and communicate any and all accessorial charges once aware of said charges using the applicable accessorial tariffs.
- Manage customer inquiries via phone/email ensuring a timely professional response to their questions.
- Proactively notify customers of delays and/or issues.
- Input notes into the system and perfect shipment exceptions on all delayed shipments at the time of occurrence.