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Cypress HCM

Service Coordinator

Cypress HCM, Plymouth

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A cutting edge buildings technology company is adding to their Service team in Plymouth, Minnesota. We are looking for a Service Coordinator to own various types of service activities from small scope projects to warranty management and all types of maintenance requests. This person will work directly with customers, vendors and Labor Partners so we are ideally looking for someone who has experience working directly with 3rd parties and has worked with a ticketing system!


Skills Needed:

  • At least 2 years of customer service
  • Experience communicating with 3rd party vendors and customers.
  • Experience with a ticketing system
  • Lighting, Electrical, and LED technical knowledge.
  • Lighting project management (industrial, commercial, retail, others).
  • Excellent interpersonal skills, written/verbal communication with both internal and external stakeholders.
  • Experience with Windows, Excel, and Microsoft Office
  • Ability to work a rotational on-call system when in charge of those emergency work orders


What You'll Do:

  • Manage customers’ service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
  • Manage customers’ small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
  • Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met
  • Work with and schedule Labor Partners for service and warranty work.
  • Hold internal and external partners accountable to scopes, budgets, and timelines.
  • Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
  • Collaborate with internal stakeholders to ensure consistency in project and service quality.
  • Develop and implement ideas for department improvement.
  • Manage data and status update reporting


Salary of $65K + 10% Bonus, 1 Day Remote, Full Health Benefits and PTO Package