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ABOUT THE JOB:The primary focus is to provide operational support, technical assistance with enhancements and bug fixes as needed to the Salesforce.com platform. The ideal candidate will be responsible for the design, development, customization, and integration of Salesforce solutions tailored to sales and customer service processes. The Salesforce developer role will need to demonstrate an understanding of software engineering concepts and object-oriented design as well as a proven track record working in an Agile environment. This position will work collaboratively with the Salesforce Technical Leads. This role requires expertise in Apex, Lightning Web Components (LWC), Flow automation, and a deep understanding of Sales Cloud and Service Cloud best practices.
WHAT YOU'LL BE DOING:- Identify, analyze and develop functionality using the Force.com platform.
- Software engineering skills with Force.com Platform (Apex, VisualForce, SOQL, Unit Testing).
- Design and implement Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and SOQL queries to support the business requirements.
- Collaborate with Business Analysts and Technical Leads to implement technical specifications for sales automation, lead management, opportunity tracking, case management, knowledge management, and service cloud voice.
- Configure and develop Flows, Process Builder, Validation Rules, and other declarative automation to enhance sales and service operations.
- Integrate Salesforce with third-party applications (e.g., CTI, ERP, Marketing Automation) via REST/SOAP APIs, Platform Events, and External Services.
- Follow and enforce best practices for code quality, security, performance, and maintainability in Salesforce development.
- Conduct unit testing, peer code reviews, and assist with QA Testing and UAT (User Acceptance Testing) to ensure high-quality deliverables.
- Act as a point of escalation for advanced Salesforce issues, working with the Business Support Team to troubleshoot and resolve complex problems.
- Maintain and update technical documentation, ensuring proper knowledge transfer and operational readiness.
- Report status, issues and risks to the Salesforce Development manager on a regular basis.
- Assist offshore development team as needed.
- Adhere to Data & Technical Governance policies, assisting with data migration and system optimizations.
- Advocate the adoption of CRM related tools and identify technical or process enhancements that will increase operational efficiencies.
- Stay up-to-date with the latest Salesforce releases, features, and industry best practices, advocating for their adoption when beneficial.
- Perform other duties and responsibilities as assigned.
Technology:
- Computer, telephone, and electronic office equipment.
- Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning.
- MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools.
Education and Experience:
- Bachelor’s degree required - Computer Science, MIS or equivalent.
- Salesforce.com or other relevant certification required (ADM 201, Certified Platform Developer I and II, Sales Cloud Consultant, Service Cloud Consultant).
- 5+ years of Salesforce experience (Sales Cloud, Salesforce CPQ, Service Cloud & FSL).
- 5+ years of experience with Applications Development.
- Demonstrated experience in Apex, Triggers, Visual Force, and Lighting Components.
- Experience with the Agile – Scrum Framework.
- Experience with web services (REST & SOAP, JSON & XML, etc.).
- Knowledge of JavaScript, XML, HTML5, and jQuery.
- Knowledge of Object Oriented Programming languages (Java, Python, C#, etc.).
- Excellent problem-solving skills.
- Experience with Power Point, Excel, Office 365, and MS Word.
- Excellent verbal and written communication skills.