Blue KC
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program
Job Description Summary:
The Virtual Desktop Engineer III will be responsible for the design, implementation, management, and optimization of the virtual desktop infrastructure (VDI) and remote desktop environments within a healthcare-focused health insurance company. The ideal candidate will have deep expertise in virtual desktop technologies, OS and software lifecycle management, cloud-based solutions, and a strong understanding of security and regulatory compliance in the healthcare industry.
This position demands a highly skilled individual who can lead projects, mentor junior engineers, and provide advanced troubleshooting and support for end-users. The Senior Virtual Desktop Engineer will collaborate closely with the IT and Information Security teams to ensure that virtual desktop solutions align with the company’s goals of maintaining secure, scalable, and efficient IT operations for all employees.
Job Description
VDI Architecture & Design
: Lead the design and deployment of virtual desktop infrastructure solutions (e.g., Microsoft AVD on Azure HCI, VMware Horizon, Citrix, Nutanix) ensuring scalability, reliability, and security.
System Administration & Maintenance
: Oversee the day-to-day operations of VDI and remote desktop environments, including monitoring, troubleshooting, profile management and performance optimization.
Security & Compliance
: Ensure that all virtual desktop solutions are compliant with healthcare industry standards (e.g., HIPAA) and company security policies (CIS, NIST, SOC). Implement and manage security protocols such as multi-factor authentication (MFA), encryption, and endpoint protection.
Cloud Integration
: Manage and integrate virtual desktop environments with cloud infrastructure providers (Azure, AWS, Google Cloud) to provide scalable, hybrid solutions.
Performance Tuning
: Continuously assess and improve the performance and capacity of virtual desktop environments to provide optimal user experiences, particularly in high-demand scenarios.
Disaster Recovery & Business Continuity
: Implement and manage disaster recovery (DR) plans for virtual desktop environments, ensuring business continuity in the event of system outages or failures.
User Support & Troubleshooting
: Act as a senior escalation point for complex end-user issues related to virtual desktops and remote access, working closely with the support team to resolve issues quickly.
Collaboration & Mentorship
: Collaborate with cross-functional teams (networking, security, application support) to ensure seamless integration of VDI systems with other enterprise solutions. Provide mentorship and training to junior engineers.
Documentation
: Maintain detailed documentation for the virtual desktop environment, including architecture diagrams, configuration standards, procedures, and troubleshooting guides. Participate in regular updates for Technology Lifecycle reporting.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
7+ years of experience in IT infrastructure management, with at least 5 years focused on virtual desktop infrastructure (VDI).
Proven experience with leading VDI technologies (e.g., VMware Horizon, Citrix Virtual Apps & Desktops, Microsoft AVD).
Hands-on experience in designing, implementing, and managing virtualized environments on cloud platforms (AWS, Azure, etc.).
Strong understanding of healthcare industry regulatory compliance (e.g., HIPAA, HITRUST) and data security best practices.
Proven experience with OS maintenance, software lifecycle and profile management (FSLogix, etc), application management/deployment tools (SCCM/Intune/Ivanti/Autopilot).
Experience working in highl.y regulated industries with a focus on securing sensitive data.
Expertise in virtual desktop infrastructure technologies (VMware, Citrix, Microsoft AVD).
Deep knowledge of networking, storage, and server environments as they relate to VDI.
Experience with Active Directory, Group Policy, and enterprise authentication systems.
Proficient in scripting and automation (PowerShell, Python, etc.) for system administration tasks.
Experience with disaster recovery solutions, high-availability configurations, and business continuity planning
Preferred Qualifications:
VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).
Microsoft Certified: Azure Virtual Desktop Administrator Associate.
ITIL Foundation Certification or similar industry standard certification.
Strong analytical and problem-solving abilities.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team in a dynamic environment.
Experience with endpoint management tools (e.g., SCCM, Intune) in a virtualized environment.
Knowledge/awareness of containerization technologies vs virtualization (e.g., Docker, Kubernetes) for desktop management.
Familiarity with DevOps or Agile methodologies
Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!
Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com .
EOE/M/F/Vets/Disability
Affirmative Action Employer
Equal Opportunity Employer
Know Your Rights: Workplace Discrimination is Illegal (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf)
E-Verify Participation
Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies (https://bluekcmemberportal.azureedge.net/pdf/2024/EEO-Policy-2024.pdf)
IER Right to Work
FMLA (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf)
Pay Transparency
Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)
Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program
Job Description Summary:
The Virtual Desktop Engineer III will be responsible for the design, implementation, management, and optimization of the virtual desktop infrastructure (VDI) and remote desktop environments within a healthcare-focused health insurance company. The ideal candidate will have deep expertise in virtual desktop technologies, OS and software lifecycle management, cloud-based solutions, and a strong understanding of security and regulatory compliance in the healthcare industry.
This position demands a highly skilled individual who can lead projects, mentor junior engineers, and provide advanced troubleshooting and support for end-users. The Senior Virtual Desktop Engineer will collaborate closely with the IT and Information Security teams to ensure that virtual desktop solutions align with the company’s goals of maintaining secure, scalable, and efficient IT operations for all employees.
Job Description
VDI Architecture & Design
: Lead the design and deployment of virtual desktop infrastructure solutions (e.g., Microsoft AVD on Azure HCI, VMware Horizon, Citrix, Nutanix) ensuring scalability, reliability, and security.
System Administration & Maintenance
: Oversee the day-to-day operations of VDI and remote desktop environments, including monitoring, troubleshooting, profile management and performance optimization.
Security & Compliance
: Ensure that all virtual desktop solutions are compliant with healthcare industry standards (e.g., HIPAA) and company security policies (CIS, NIST, SOC). Implement and manage security protocols such as multi-factor authentication (MFA), encryption, and endpoint protection.
Cloud Integration
: Manage and integrate virtual desktop environments with cloud infrastructure providers (Azure, AWS, Google Cloud) to provide scalable, hybrid solutions.
Performance Tuning
: Continuously assess and improve the performance and capacity of virtual desktop environments to provide optimal user experiences, particularly in high-demand scenarios.
Disaster Recovery & Business Continuity
: Implement and manage disaster recovery (DR) plans for virtual desktop environments, ensuring business continuity in the event of system outages or failures.
User Support & Troubleshooting
: Act as a senior escalation point for complex end-user issues related to virtual desktops and remote access, working closely with the support team to resolve issues quickly.
Collaboration & Mentorship
: Collaborate with cross-functional teams (networking, security, application support) to ensure seamless integration of VDI systems with other enterprise solutions. Provide mentorship and training to junior engineers.
Documentation
: Maintain detailed documentation for the virtual desktop environment, including architecture diagrams, configuration standards, procedures, and troubleshooting guides. Participate in regular updates for Technology Lifecycle reporting.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
7+ years of experience in IT infrastructure management, with at least 5 years focused on virtual desktop infrastructure (VDI).
Proven experience with leading VDI technologies (e.g., VMware Horizon, Citrix Virtual Apps & Desktops, Microsoft AVD).
Hands-on experience in designing, implementing, and managing virtualized environments on cloud platforms (AWS, Azure, etc.).
Strong understanding of healthcare industry regulatory compliance (e.g., HIPAA, HITRUST) and data security best practices.
Proven experience with OS maintenance, software lifecycle and profile management (FSLogix, etc), application management/deployment tools (SCCM/Intune/Ivanti/Autopilot).
Experience working in highl.y regulated industries with a focus on securing sensitive data.
Expertise in virtual desktop infrastructure technologies (VMware, Citrix, Microsoft AVD).
Deep knowledge of networking, storage, and server environments as they relate to VDI.
Experience with Active Directory, Group Policy, and enterprise authentication systems.
Proficient in scripting and automation (PowerShell, Python, etc.) for system administration tasks.
Experience with disaster recovery solutions, high-availability configurations, and business continuity planning
Preferred Qualifications:
VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).
Microsoft Certified: Azure Virtual Desktop Administrator Associate.
ITIL Foundation Certification or similar industry standard certification.
Strong analytical and problem-solving abilities.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team in a dynamic environment.
Experience with endpoint management tools (e.g., SCCM, Intune) in a virtualized environment.
Knowledge/awareness of containerization technologies vs virtualization (e.g., Docker, Kubernetes) for desktop management.
Familiarity with DevOps or Agile methodologies
Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!
Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com .
EOE/M/F/Vets/Disability
Affirmative Action Employer
Equal Opportunity Employer
Know Your Rights: Workplace Discrimination is Illegal (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf)
E-Verify Participation
Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies (https://bluekcmemberportal.azureedge.net/pdf/2024/EEO-Policy-2024.pdf)
IER Right to Work
FMLA (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf)
Pay Transparency
Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)