Stockton Unified School District
Software Support Data Processing Technician - Technology & Innovation
Stockton Unified School District, Stockton, California, United States, 95202
About the Employer
Stockton Unified School District (SUSD) began providing services to students in 1852 and is located in the heart of California's Central Valley near the banks of the San Joaquin River. SUSD is the 17th largest school district in California, whereby 38,000 PK-12th grade students come to us to experience an academic journey that leads to high school graduation and success in college, careers, and as actively-engaged community members. The District also serves a number of adults through our Stockton School For Adults. SUSD is made up of thirty-seven Head Start classes, fifty-three state preschool classes, three First 5 preschool classes, forty-one K-8 schools, four comprehensive high schools, three small high schools, an alternative high school, a special education school, a school for adults, and five dependent charter schools. Our district mission is to graduate every single youth college, career, and community ready. Stockton Unified School District is dedicated to providing high-quality first instruction, rigorous curriculum, and supporting academic achievement and social-emotional development supported by Multi-Tiered System of Supports (MTSS). The District's work is guided by three focal goals: • Every child by the end of third grade will read and comprehend at the proficient level. • Every child will have access to high quality, rigorous first instruction. • Every child, by the end of 12th grade, will graduate and be college, career, and community ready.
Job Summary
SUSD is proud to offer a comprehensive benefit package:
-FREE health benefits through Kaiser for Employee and Family
Job Description / Essential Elements:
SOFTWARE SUPPORT/DATA PROCESSING TECHNICIAN BASIC FUNCTION:
Under the direction of the Director of Information Services, provide assistance to system users concerning software applications, operations and malfunctions; troubleshoot and diagnose computer problems and malfunctions; input data into an assigned computer system and generate computerized reports.
REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES: Provide assistance to system users concerning software applications, operations and malfunctions; receive and respond to user telephone calls; provide technical troubleshooting, determine type of request, diagnose and provide solutions or route complex problems to appropriate personnel as needed.
Input data into an assigned computer system and generate a variety of computerized reports; analyze and respond to data processing requests; initiate queries, compile information, process reports and manipulate data as appropriate; print and process a variety of requested materials such as lists, forms, labels, report cards, letters, flyers, pamphlets and schedules.
Receive and log data and reporting requests; prepare requests for processing; review completed printing jobs for completeness and accuracy; operate bursting and decollating equipment in preparing completed printing jobs for distribution to appropriate agencies or personnel.
Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, back-ups and designated programs and systems.
Maintain network system security, servers and databases; troubleshoot, diagnose and resolve system malfunctions and problems.
Prepare backup data files in accordance with established procedures; maintain library of back-up files.
Communicate with District personnel and outside agencies to exchange information and resolve issues or concerns.
Train and provide technical support to District personnel in the proper operation of computer systems and software applications.
Maintain regular and prompt attendance in the work place.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: • Principles, methods and procedures of operating computers and peripheral equipment. • Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. • Computer hardware systems and software applications utilized by the District. • Database structures, on-line applications and system capabilities of assigned computer systems. • Data control procedures and data entry operations. • Record retrieval and storage systems. • Oral and written communication skills. • Interpersonal skills using tact, patience and courtesy. • Record-keeping and report preparation techniques. • Technical aspects of field of specialty.
ABILITY TO: • Provide assistance to system users concerning software applications, operations and malfunctions. • Troubleshoot and diagnose computer problems and malfunctions. • Input data into an assigned computer system and generate computerized reports. • Perform a variety of network administration activities. • Maintain network system security, servers and databases. • Operate computers and peripheral equipment properly and efficiently. • Process and print a variety of computer production runs according to established procedures. • Review and verify input and output data to assure accuracy and efficiency. • Communicate effectively both orally and in writing. • Establish and maintain cooperative and effective working relationships with others. • Operate bursting and decollating equipment. • Determine appropriate action within clearly defined guidelines. • Type or input data at an acceptable rate of speed. • Maintain records. • Understand and follow oral and written instructions. • Prioritize and schedule work. • Meet schedules and time lines. • Develop and maintain cooperative working relationships with those contacted in the course of work. • Carry out oral and written directions; write and speak at a level sufficient to fulfill the duties to be performed for the position described.
EDUCATION AND EXPERIENCE:
Any combination of education, training and/or experience equivalent to: graduation from high school and two years experience working with software applications and databases.
WORKING CONDITIONS:
ENVIRONMENT: Indoor work environment.
PHYSICAL DEMANDS: Employee in this position must have/be able to: • Enter data into a computer terminal/typewriter and operate standard office equipment. • Sit for extended periods of time. • See and read a computer screen and printed matter with or without vision aids. • Hear and understand speech at normal levels and on the telephone, with or without hearing aids. • Lift and/or carry up to 25 lbs at waist height for 5-10 feet. • Stand, walk and bend over. • Reach overhead, above the shoulders and horizontally, grasp, push/pull.
Requirements / Qualifications
Letter of Introduction Resume (Current Resume)
Comments and Other Information
Applicants are requested not to make contact with members of the Board of Education, the administrative staff or potential panel members. Candidates not following these guidelines are subject to disqualification from the interview process.
Stockton Unified School District prohibits discrimination, intimidation, harassment (including sexual harassment), and bullying based on a person's actual or perceived ancestry, color, disability, gender, gender identity, gender expression, immigration status, nationality, race or ethnicity, ethnic group identification, age, religion, marital status, pregnancy, parental status, sex, sexual orientation; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. El Distrito Escolar Unificado de Stockton prohíbe discriminación, acoso (incluyendo acoso sexual), atormentar o coercionar, e intimidación incluyendo: la discriminación contra un individuo o grupo por motivos de raza, color, ascendencia, nacionalidad, origen nacional, estado migratorio, identificación de grupo étnico, etnicidad, edad, religión, estado civil, embarazo, estado parental, discapacidad física o mental, sexo, orientación sexual, género, identidad de género, expresión de género o información genética; una percepción de una o más de tales características; o asociación con una persona o grupo, con una o más de estas características reales o percibidas.
For inquiries regarding our non-discrimination policies, please refer to the following contacts. Kindly refrain from contacting these individuals regarding the application process. Para consultas sobre nuestras pólizas de no discriminación, consulte los siguientes contactos. Por favor, absténgase de comunicarse con estas personas con respecto al proceso de solicitud.
Joanne Castillo Constituent Services Director, Title Ix Coordinator (209) 933-7037 X2195 • Jmcastillo@Stocktonusd.Net Dr. Dwight Rogers Director Of Equity, Diversity & Family Engagement, Equity Compliance Officer (209) 933-7022 X1387 • Dwightrogers@Stocktonusd.Net Britney Wilson Disability Coordinator, Title Ii Coordinator (209) 933-7040 X2330 • Bwilson@Stocktonusd.Net Jennifer Robles School Counselor Program Specialist, Section 504 Coordinator (209) 933-7130 X2617 • Jrobles@Stocktonusd.Net
Stockton Unified School District (SUSD) began providing services to students in 1852 and is located in the heart of California's Central Valley near the banks of the San Joaquin River. SUSD is the 17th largest school district in California, whereby 38,000 PK-12th grade students come to us to experience an academic journey that leads to high school graduation and success in college, careers, and as actively-engaged community members. The District also serves a number of adults through our Stockton School For Adults. SUSD is made up of thirty-seven Head Start classes, fifty-three state preschool classes, three First 5 preschool classes, forty-one K-8 schools, four comprehensive high schools, three small high schools, an alternative high school, a special education school, a school for adults, and five dependent charter schools. Our district mission is to graduate every single youth college, career, and community ready. Stockton Unified School District is dedicated to providing high-quality first instruction, rigorous curriculum, and supporting academic achievement and social-emotional development supported by Multi-Tiered System of Supports (MTSS). The District's work is guided by three focal goals: • Every child by the end of third grade will read and comprehend at the proficient level. • Every child will have access to high quality, rigorous first instruction. • Every child, by the end of 12th grade, will graduate and be college, career, and community ready.
Job Summary
SUSD is proud to offer a comprehensive benefit package:
-FREE health benefits through Kaiser for Employee and Family
Job Description / Essential Elements:
SOFTWARE SUPPORT/DATA PROCESSING TECHNICIAN BASIC FUNCTION:
Under the direction of the Director of Information Services, provide assistance to system users concerning software applications, operations and malfunctions; troubleshoot and diagnose computer problems and malfunctions; input data into an assigned computer system and generate computerized reports.
REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES: Provide assistance to system users concerning software applications, operations and malfunctions; receive and respond to user telephone calls; provide technical troubleshooting, determine type of request, diagnose and provide solutions or route complex problems to appropriate personnel as needed.
Input data into an assigned computer system and generate a variety of computerized reports; analyze and respond to data processing requests; initiate queries, compile information, process reports and manipulate data as appropriate; print and process a variety of requested materials such as lists, forms, labels, report cards, letters, flyers, pamphlets and schedules.
Receive and log data and reporting requests; prepare requests for processing; review completed printing jobs for completeness and accuracy; operate bursting and decollating equipment in preparing completed printing jobs for distribution to appropriate agencies or personnel.
Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, back-ups and designated programs and systems.
Maintain network system security, servers and databases; troubleshoot, diagnose and resolve system malfunctions and problems.
Prepare backup data files in accordance with established procedures; maintain library of back-up files.
Communicate with District personnel and outside agencies to exchange information and resolve issues or concerns.
Train and provide technical support to District personnel in the proper operation of computer systems and software applications.
Maintain regular and prompt attendance in the work place.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: • Principles, methods and procedures of operating computers and peripheral equipment. • Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. • Computer hardware systems and software applications utilized by the District. • Database structures, on-line applications and system capabilities of assigned computer systems. • Data control procedures and data entry operations. • Record retrieval and storage systems. • Oral and written communication skills. • Interpersonal skills using tact, patience and courtesy. • Record-keeping and report preparation techniques. • Technical aspects of field of specialty.
ABILITY TO: • Provide assistance to system users concerning software applications, operations and malfunctions. • Troubleshoot and diagnose computer problems and malfunctions. • Input data into an assigned computer system and generate computerized reports. • Perform a variety of network administration activities. • Maintain network system security, servers and databases. • Operate computers and peripheral equipment properly and efficiently. • Process and print a variety of computer production runs according to established procedures. • Review and verify input and output data to assure accuracy and efficiency. • Communicate effectively both orally and in writing. • Establish and maintain cooperative and effective working relationships with others. • Operate bursting and decollating equipment. • Determine appropriate action within clearly defined guidelines. • Type or input data at an acceptable rate of speed. • Maintain records. • Understand and follow oral and written instructions. • Prioritize and schedule work. • Meet schedules and time lines. • Develop and maintain cooperative working relationships with those contacted in the course of work. • Carry out oral and written directions; write and speak at a level sufficient to fulfill the duties to be performed for the position described.
EDUCATION AND EXPERIENCE:
Any combination of education, training and/or experience equivalent to: graduation from high school and two years experience working with software applications and databases.
WORKING CONDITIONS:
ENVIRONMENT: Indoor work environment.
PHYSICAL DEMANDS: Employee in this position must have/be able to: • Enter data into a computer terminal/typewriter and operate standard office equipment. • Sit for extended periods of time. • See and read a computer screen and printed matter with or without vision aids. • Hear and understand speech at normal levels and on the telephone, with or without hearing aids. • Lift and/or carry up to 25 lbs at waist height for 5-10 feet. • Stand, walk and bend over. • Reach overhead, above the shoulders and horizontally, grasp, push/pull.
Requirements / Qualifications
Letter of Introduction Resume (Current Resume)
Comments and Other Information
Applicants are requested not to make contact with members of the Board of Education, the administrative staff or potential panel members. Candidates not following these guidelines are subject to disqualification from the interview process.
Stockton Unified School District prohibits discrimination, intimidation, harassment (including sexual harassment), and bullying based on a person's actual or perceived ancestry, color, disability, gender, gender identity, gender expression, immigration status, nationality, race or ethnicity, ethnic group identification, age, religion, marital status, pregnancy, parental status, sex, sexual orientation; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. El Distrito Escolar Unificado de Stockton prohíbe discriminación, acoso (incluyendo acoso sexual), atormentar o coercionar, e intimidación incluyendo: la discriminación contra un individuo o grupo por motivos de raza, color, ascendencia, nacionalidad, origen nacional, estado migratorio, identificación de grupo étnico, etnicidad, edad, religión, estado civil, embarazo, estado parental, discapacidad física o mental, sexo, orientación sexual, género, identidad de género, expresión de género o información genética; una percepción de una o más de tales características; o asociación con una persona o grupo, con una o más de estas características reales o percibidas.
For inquiries regarding our non-discrimination policies, please refer to the following contacts. Kindly refrain from contacting these individuals regarding the application process. Para consultas sobre nuestras pólizas de no discriminación, consulte los siguientes contactos. Por favor, absténgase de comunicarse con estas personas con respecto al proceso de solicitud.
Joanne Castillo Constituent Services Director, Title Ix Coordinator (209) 933-7037 X2195 • Jmcastillo@Stocktonusd.Net Dr. Dwight Rogers Director Of Equity, Diversity & Family Engagement, Equity Compliance Officer (209) 933-7022 X1387 • Dwightrogers@Stocktonusd.Net Britney Wilson Disability Coordinator, Title Ii Coordinator (209) 933-7040 X2330 • Bwilson@Stocktonusd.Net Jennifer Robles School Counselor Program Specialist, Section 504 Coordinator (209) 933-7130 X2617 • Jrobles@Stocktonusd.Net