More Than Words
About the Organization
More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
The Business Training Manager is both the online shift manager and a coach for our youth. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines "doing good, while doing well." Based on your previous experience and after intensive supported paid training, you will be managing and leading shifts as the Lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or ecommerce industry is preferred but not required.
Key responsibilities of this position include:
Manage Shifts to Meet Financial Goals:
Oversee all aspects of the ecommerce business including maximizing profitability, training, and inventory management. Oversee all safety, policies, and procedures to run shifts, including some evening and weekend shifts. Assist with opening and/or closing operations/warehouse shifts as needed. Lead a shift of 5-6 youth to ensure success of all business activities: inventorying, auditing, fulfilling orders, customer service, and quality control. Continually monitor and improve systems to meet revenue benchmarks for online business. Train Youth Employees:
Work alongside youth to provide ongoing training, feedback, and support for youth to improve performance in online business operations. Hold youth employees accountable for all safety, policies, and performance including attendance, punctuality, professionalism, and efficiency with tasks on shift. Work with youth and staff to support weekly 1:1 meetings with 6-8 young people assigned to your job coaching team. See that team through the model with regular check-in, and quarterly performance reviews. Manage training manual updates, and training schedule coordination with Management Team. Key Qualifications:
Experience managing and supervising for at least 3 years, ideally in retail or online enterprise Possess a valid driver's license A high school diploma, GED, or significant work experience is required A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree Skills and Experience:
Willing and able to be accountable for the business operations results Preparedness to serve as a role model and professional resource for youth Willingness to work towards continual education as it relates to anti-racism and participate in anti-racist trainings and curriculum A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards Ability to work a full-time flexible schedule, including some early morning, night, and weekend shifts; willingness to get the job done, and to respond to urgent issues when they arise Ability to multi-task in a fast-paced setting Detail oriented and organized nature Exceptional communication and sensitivity for MTW's diverse constituencies Great customer service skills Ability to train effectively across learning styles and a range of grade levels Able to regularly lift boxes weighing approximately 25 lbs Schedule: Sunday - Wednesday
Compensation: $52,000-$57,749, commensurate with skills and experience.
Benefits:
Medical and Dental Insurance 401K with up to 3.5% Employer Match Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking Generous paid vacation and sick time Significant growth opportunities and professional development Employee Discounts
To apply: Please include both a resume and cover letter
All of MTW's sites are commuter friendly and are conveniently located near public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org
More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
The Business Training Manager is both the online shift manager and a coach for our youth. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines "doing good, while doing well." Based on your previous experience and after intensive supported paid training, you will be managing and leading shifts as the Lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or ecommerce industry is preferred but not required.
Key responsibilities of this position include:
Manage Shifts to Meet Financial Goals:
Oversee all aspects of the ecommerce business including maximizing profitability, training, and inventory management. Oversee all safety, policies, and procedures to run shifts, including some evening and weekend shifts. Assist with opening and/or closing operations/warehouse shifts as needed. Lead a shift of 5-6 youth to ensure success of all business activities: inventorying, auditing, fulfilling orders, customer service, and quality control. Continually monitor and improve systems to meet revenue benchmarks for online business. Train Youth Employees:
Work alongside youth to provide ongoing training, feedback, and support for youth to improve performance in online business operations. Hold youth employees accountable for all safety, policies, and performance including attendance, punctuality, professionalism, and efficiency with tasks on shift. Work with youth and staff to support weekly 1:1 meetings with 6-8 young people assigned to your job coaching team. See that team through the model with regular check-in, and quarterly performance reviews. Manage training manual updates, and training schedule coordination with Management Team. Key Qualifications:
Experience managing and supervising for at least 3 years, ideally in retail or online enterprise Possess a valid driver's license A high school diploma, GED, or significant work experience is required A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree Skills and Experience:
Willing and able to be accountable for the business operations results Preparedness to serve as a role model and professional resource for youth Willingness to work towards continual education as it relates to anti-racism and participate in anti-racist trainings and curriculum A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards Ability to work a full-time flexible schedule, including some early morning, night, and weekend shifts; willingness to get the job done, and to respond to urgent issues when they arise Ability to multi-task in a fast-paced setting Detail oriented and organized nature Exceptional communication and sensitivity for MTW's diverse constituencies Great customer service skills Ability to train effectively across learning styles and a range of grade levels Able to regularly lift boxes weighing approximately 25 lbs Schedule: Sunday - Wednesday
Compensation: $52,000-$57,749, commensurate with skills and experience.
Benefits:
Medical and Dental Insurance 401K with up to 3.5% Employer Match Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking Generous paid vacation and sick time Significant growth opportunities and professional development Employee Discounts
To apply: Please include both a resume and cover letter
All of MTW's sites are commuter friendly and are conveniently located near public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org