City of Santa Rosa, CA
Salary :
$67,132.00 - $72,984.00 Annually Location :
MSCS-69 Stony Circle Santa Rosa, CA Job Type:
Full-Time Job Number:
24/25-47DAG-O Department:
Water Opening Date:
03/17/2025 Closing Date:
4/18/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
07 Max Number of Applicants:
100
The Position THE CITY OF SANTA ROSA IS EXCITED TO WELCOME APPLICATIONS FOR METER TECHNICIAN!
Please be advised, this recruitment is open to the first 100 applicants and will close when that number is met. Join a knowledgeable and motivated team who take pride in doing quality work! The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply. The Benefits of City Employment In addition to offering a rewarding work environment, opportunity for career growth, and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, and top of the line employer paid vision and dental coverage.
A competitive total compensation package! Flexible schedule and remote work available with management approval 12 paid holidays annually, plus 2 to 3 "floating holidays per year depending on years of service" $500 annually for wellness The City is a Public Service Loan Forgiveness Program (PSLF) Employer Paid Family Leave ABOUT THE POSITION: Meter Technician is a technical classification in the Revenue Division of the Water Department. Under general supervision, incumbents work in the field to troubleshoot water meters, program, upgrade and replace faulty devices and perform various other field duties. This class is distinguished from the class of Senior Meter Technician in that the latter is a lead worker class which assists the supervisor in providing training to Meter Technicians, distributing day to day work assignments, and monitoring work performed.
THE SUCCESSFUL CANDIDATE: The successful candidate will possess:
A work ethic dedicated to providing exceptional customer service A safety-oriented aptitude and the ability to follow all safety regulations The ability to work independently, as well as collaboratively within the team The aptitude to prioritize work assignments and effectively manage time. The capacity to utilize manuals and other resource materials to perform necessary job duties. The ability to provide well documented, legible, and accurate written communication. The ability to conduct oneself in a courteous, professional and responsible manner A safe driving record that meets the City's Driving Standard: To view the City of Santa Rosa Driving History, please click
Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses and responses such as "See Resume" can result in disqualification from the selection process.
Examples of Duties and Responsibilities
Essential Duties:
Each employee in this classification may not perform all of the duties listed below. Depending upon assignment, duties may include, but are not limited to, the following:
Troubleshoot unread water meters on assigned routes Perform route usage information downloads and uploads using appropriate equipment and computer applications Program, upgrade, and replace faulty devices (meters, meter transmitter units (MXU), registers, etc.) Program and replace manual meters with smart meters Install 5/8", ¾", and 1" water meters Perform fire area meter installs and full meter replacements Perform data entry on hand-held and desk top computers Verify consistency of meter readings and report unusual cases to the supervisor or other authorized staff requesting the information Confirm meters are registering properly and report to the supervisor on conditions such as non-registering, improperly installed meters, and suspicious conditions. Turn on and off water service to the customer Report violations of the rules and regulations governing water consumption or conditions that may necessitate a change in rate for the service rendered Identify addresses for new water service and report to water billing Perform leak checks Assist customers with questions on reading water meters Assess landscaping irrigation requirements Tactfully respond to inquiries and complaints from the public.
Additional Duties: In addition to the duties listed in the Essential Duties section, each employee in this classification may perform the following duties. Any single position may not be assigned all duties listed below, nor do the examples cover all duties which may be assigned:
Perform flow tests Perform required route and usage information downloads and uploads daily using appropriate equipment and computer applications Shut off service to customers with delinquent bills and restore service once payment arrangements are satisfied Perform related duties, as assigned.
Required Qualifications
Knowledge of: City street and address system, alleys, and hazards encountered in the work; a variety of meters and meter reading equipment, and their respective functions; knowledge of various hand tools and safety equipment.
Ability to: Learn City billing procedures and policies of water utility services; read City maps; use a computer throughout the course of work; learn and operate automated reading equipment; learn to install, repair, and replace meters and other equipment; troubleshoot problems to determine why equipment is not working; understand and carry out written and oral directions; maintain accurate and up-to-date records using automated and manual systems; communicate tactfully and effectively with those contacted in the course of work, verbally and in writing; identify meter irregularities and recommend how they can be corrected; comply with safety standards for work and driving; work effectively under deadline pressure and unsupervised in the field; learn billing processes, office and Graphic Information System (GIS) software; enter GPS coordinates into billing software; use a hand-held device to connect MXU to program registers.
EXPERIENCE AND EDUCATION
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Sufficient experience to demonstrate possession of the knowledge and abilities listed above, including experience working with hand tools and safety equipment; working with the public; and working outdoors in all types of weather. Experience in reading utility meters and using computer software is desirable. Additional Information
Incumbents in this classification work primarily outdoors reading water meters and recording consumption. The work involves walking for up to five (5) hours per day in a wide variety of weather conditions, sometimes over rough, uneven or rocky surfaces; reading numbers from dials and entering the information into a hand held electronic recorder with alpha and numeric keys; responding appropriately to audible and/or visible prompts from the recorder and/or cell phone; communicating verbally face to face with customers, sometimes in tense situations; and lifting meter box lids and barricades weighing up to forty (40) pounds from the ground into the back of a pick-up truck. When reading meters, incumbents are sometimes exposed to unchained dogs, hornets, wasps, and poison oak. Much of the work is repetitive, requiring the use of arm, stomach, lower back and leg muscles to support the body while removing up to 200 meter box lids per day, each weighing approximately seven (7) pounds. Incumbents remove and replace lids by lifting them with a meter stick or other prying tool and guiding them with kicking, pushing and/or shoving motions as necessary. To access meters in hard to reach locations, they bend and stoop repeatedly; use explosive strength to sprint across lanes of traffic and jump across ditches; and lift and/or move for short distances debris, dirt or other items and materials weighing up to forty (40) pounds. Incumbents use hand tools such as hammers, wrenches, screw drivers, hand trowels, and shovels to unstick meter box lids, clear boxes of mud and dirt, or trim landscape around boxes. Incumbents make fine, highly controlled muscular movements when entering information into a handheld recorder. Much of the work is performed in close proximity to vehicular traffic, so considerable safety precautions must be taken at all times. SANTA ROSA - A WONDERFUL CITY TO CALL HOME: The City of Santa Rosa is nestled in the center of famous Sonoma Wine Country,
located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 180,000. Santa Rosa serves as the County seat and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California.
HOW TO APPLY: Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. ADDITIONAL REQUIREMENTS: Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.
THE SELECTION PROCESS:
The selection process will include a minimum qualifications assessment, and may also include an application and supplemental questionnaire review, followed by department selection interviews. For more information about this exciting opportunity, please contact Debbie Gutman at The City of Santa Rosa is proud to be an equal opportunity workplace. The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a
Request for Reasonable Accommodation Form
within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org. In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits.
This job classification is in Miscellaneous Unit 7, Technical. Please click to be redirected to the City's benefits information page. 01
Describe your experience reading and recording detailed data/information. 02
Describe your experience working with hand tools and safety equipment. 03
How much experience do you possess providing face-to-face customer service to the public?
Less than six months Six months to a year More than one year
04
Describe your experience providing face-to-face customer service to individuals who are obviously frustrated, impatient, disgruntled or even openly hostile. Required Question
$67,132.00 - $72,984.00 Annually Location :
MSCS-69 Stony Circle Santa Rosa, CA Job Type:
Full-Time Job Number:
24/25-47DAG-O Department:
Water Opening Date:
03/17/2025 Closing Date:
4/18/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
07 Max Number of Applicants:
100
The Position THE CITY OF SANTA ROSA IS EXCITED TO WELCOME APPLICATIONS FOR METER TECHNICIAN!
Please be advised, this recruitment is open to the first 100 applicants and will close when that number is met. Join a knowledgeable and motivated team who take pride in doing quality work! The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply. The Benefits of City Employment In addition to offering a rewarding work environment, opportunity for career growth, and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, and top of the line employer paid vision and dental coverage.
A competitive total compensation package! Flexible schedule and remote work available with management approval 12 paid holidays annually, plus 2 to 3 "floating holidays per year depending on years of service" $500 annually for wellness The City is a Public Service Loan Forgiveness Program (PSLF) Employer Paid Family Leave ABOUT THE POSITION: Meter Technician is a technical classification in the Revenue Division of the Water Department. Under general supervision, incumbents work in the field to troubleshoot water meters, program, upgrade and replace faulty devices and perform various other field duties. This class is distinguished from the class of Senior Meter Technician in that the latter is a lead worker class which assists the supervisor in providing training to Meter Technicians, distributing day to day work assignments, and monitoring work performed.
THE SUCCESSFUL CANDIDATE: The successful candidate will possess:
A work ethic dedicated to providing exceptional customer service A safety-oriented aptitude and the ability to follow all safety regulations The ability to work independently, as well as collaboratively within the team The aptitude to prioritize work assignments and effectively manage time. The capacity to utilize manuals and other resource materials to perform necessary job duties. The ability to provide well documented, legible, and accurate written communication. The ability to conduct oneself in a courteous, professional and responsible manner A safe driving record that meets the City's Driving Standard: To view the City of Santa Rosa Driving History, please click
Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses and responses such as "See Resume" can result in disqualification from the selection process.
Examples of Duties and Responsibilities
Essential Duties:
Each employee in this classification may not perform all of the duties listed below. Depending upon assignment, duties may include, but are not limited to, the following:
Troubleshoot unread water meters on assigned routes Perform route usage information downloads and uploads using appropriate equipment and computer applications Program, upgrade, and replace faulty devices (meters, meter transmitter units (MXU), registers, etc.) Program and replace manual meters with smart meters Install 5/8", ¾", and 1" water meters Perform fire area meter installs and full meter replacements Perform data entry on hand-held and desk top computers Verify consistency of meter readings and report unusual cases to the supervisor or other authorized staff requesting the information Confirm meters are registering properly and report to the supervisor on conditions such as non-registering, improperly installed meters, and suspicious conditions. Turn on and off water service to the customer Report violations of the rules and regulations governing water consumption or conditions that may necessitate a change in rate for the service rendered Identify addresses for new water service and report to water billing Perform leak checks Assist customers with questions on reading water meters Assess landscaping irrigation requirements Tactfully respond to inquiries and complaints from the public.
Additional Duties: In addition to the duties listed in the Essential Duties section, each employee in this classification may perform the following duties. Any single position may not be assigned all duties listed below, nor do the examples cover all duties which may be assigned:
Perform flow tests Perform required route and usage information downloads and uploads daily using appropriate equipment and computer applications Shut off service to customers with delinquent bills and restore service once payment arrangements are satisfied Perform related duties, as assigned.
Required Qualifications
Knowledge of: City street and address system, alleys, and hazards encountered in the work; a variety of meters and meter reading equipment, and their respective functions; knowledge of various hand tools and safety equipment.
Ability to: Learn City billing procedures and policies of water utility services; read City maps; use a computer throughout the course of work; learn and operate automated reading equipment; learn to install, repair, and replace meters and other equipment; troubleshoot problems to determine why equipment is not working; understand and carry out written and oral directions; maintain accurate and up-to-date records using automated and manual systems; communicate tactfully and effectively with those contacted in the course of work, verbally and in writing; identify meter irregularities and recommend how they can be corrected; comply with safety standards for work and driving; work effectively under deadline pressure and unsupervised in the field; learn billing processes, office and Graphic Information System (GIS) software; enter GPS coordinates into billing software; use a hand-held device to connect MXU to program registers.
EXPERIENCE AND EDUCATION
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Sufficient experience to demonstrate possession of the knowledge and abilities listed above, including experience working with hand tools and safety equipment; working with the public; and working outdoors in all types of weather. Experience in reading utility meters and using computer software is desirable. Additional Information
Incumbents in this classification work primarily outdoors reading water meters and recording consumption. The work involves walking for up to five (5) hours per day in a wide variety of weather conditions, sometimes over rough, uneven or rocky surfaces; reading numbers from dials and entering the information into a hand held electronic recorder with alpha and numeric keys; responding appropriately to audible and/or visible prompts from the recorder and/or cell phone; communicating verbally face to face with customers, sometimes in tense situations; and lifting meter box lids and barricades weighing up to forty (40) pounds from the ground into the back of a pick-up truck. When reading meters, incumbents are sometimes exposed to unchained dogs, hornets, wasps, and poison oak. Much of the work is repetitive, requiring the use of arm, stomach, lower back and leg muscles to support the body while removing up to 200 meter box lids per day, each weighing approximately seven (7) pounds. Incumbents remove and replace lids by lifting them with a meter stick or other prying tool and guiding them with kicking, pushing and/or shoving motions as necessary. To access meters in hard to reach locations, they bend and stoop repeatedly; use explosive strength to sprint across lanes of traffic and jump across ditches; and lift and/or move for short distances debris, dirt or other items and materials weighing up to forty (40) pounds. Incumbents use hand tools such as hammers, wrenches, screw drivers, hand trowels, and shovels to unstick meter box lids, clear boxes of mud and dirt, or trim landscape around boxes. Incumbents make fine, highly controlled muscular movements when entering information into a handheld recorder. Much of the work is performed in close proximity to vehicular traffic, so considerable safety precautions must be taken at all times. SANTA ROSA - A WONDERFUL CITY TO CALL HOME: The City of Santa Rosa is nestled in the center of famous Sonoma Wine Country,
located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 180,000. Santa Rosa serves as the County seat and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California.
HOW TO APPLY: Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. ADDITIONAL REQUIREMENTS: Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.
THE SELECTION PROCESS:
The selection process will include a minimum qualifications assessment, and may also include an application and supplemental questionnaire review, followed by department selection interviews. For more information about this exciting opportunity, please contact Debbie Gutman at The City of Santa Rosa is proud to be an equal opportunity workplace. The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a
Request for Reasonable Accommodation Form
within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org. In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits.
This job classification is in Miscellaneous Unit 7, Technical. Please click to be redirected to the City's benefits information page. 01
Describe your experience reading and recording detailed data/information. 02
Describe your experience working with hand tools and safety equipment. 03
How much experience do you possess providing face-to-face customer service to the public?
Less than six months Six months to a year More than one year
04
Describe your experience providing face-to-face customer service to individuals who are obviously frustrated, impatient, disgruntled or even openly hostile. Required Question