LHH Recruitment Solutions
Customer Service Representative Job at LHH Recruitment Solutions in 60089
LHH Recruitment Solutions, 60089, IL, US, 60089
Job Description
Job Description
Customer Service Representative
This role serves as a primary contact for valued customers, providing exceptional service, managing accounts, and efficiently processing orders. You will build strong customer relationships, resolve issues promptly, and contribute to team success. This is a Contract to Hire opportunity located near Buffalo Grove IL.
Responsibilities:
Qualifications:
Job Details:
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $22.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
This role serves as a primary contact for valued customers, providing exceptional service, managing accounts, and efficiently processing orders. You will build strong customer relationships, resolve issues promptly, and contribute to team success. This is a Contract to Hire opportunity located near Buffalo Grove IL.
Responsibilities:
- Serve as a dedicated point of contact for assigned accounts, building and maintaining strong relationships through proactive communication and personalized service.
- Accurately enter and process customer orders, ensuring timely and accurate fulfillment. Manage order changes, cancellations, and returns efficiently.
- Monitor customer accounts, track order history, and identify opportunities for upselling or cross-selling. Address account-related inquiries and resolve issues promptly.
- Respond to customer inquiries via phone, email, and chat, providing accurate information about products, services, pricing, and order status.
- Investigate and resolve customer complaints and concerns, demonstrating empathy and problem-solving skills to ensure customer satisfaction.
- Maintain accurate customer records, update account information, and document all interactions in our CRM system.
- Work closely with sales, shipping, and other departments to ensure seamless order fulfillment and customer satisfaction.
- Identify and suggest improvements to customer service and account management processes to enhance efficiency and customer experience.
- Generate reports on customer activity, order volume, and account performance as needed.
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Proven experience in customer service, account management, or a related field.
- Experience with order entry and processing systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Excellent organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Customer-centric mindset and a passion for providing exceptional service.
- Ability to work independently and as part of a team.
Job Details:
- Contract to Hire
- Monday-Friday Onsite
- Pay $22-$25 an hour, depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $22.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance