KellyMitchell Group
Job Summary:
Our client is seeking a Systems Analyst to join their team! This position is located in Minneapolis, Minnesota or Denver, Colorado.
Duties:
- Provide expert support for Avaya services, ensuring seamless system operations and functionality
- Address and resolve Tier 2 operational issues by managing support tickets and troubleshooting escalations
- Leverage analytics and automation tools to streamline processes, collaborating with engineering teams to implement automated solutions
- Conduct data analysis for number inventory using NumberPro - collecting, organizing, and cleaning up data within the Avaya environment, with a focus on addressing legacy issues
- Develop and maintain knowledge articles and training materials tailored to Avaya processes and automation strategies
- Foster cross-team collaboration by working alongside co-teams and engineering groups to drive operational efficiency and automation
- Maintain a strong focus on operational excellence, continuously identifying opportunities for process improvement
Desired Skills/Experience:
- 8+ years of hands-on experience with Avaya solutions including Avaya solution design, release management, and system optimization
- Proficient in server configurations, particularly with VMware environments
- Proven experience as a Technical Manager or in a similar leadership role, with a strong ability to quickly grasp complex systems and support Avaya-related operations
- Expertise in Tier 2-3 support services, managing escalations, troubleshooting critical issues, and ensuring timely resolution
- Strong communication and collaboration skills and able to work effectively across teams and with external partners
- Project delivery experience is a plus including planning, executing, and supporting Avaya-related projects
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
$65.00 - $85.00 (est. hourly)