Business Services Specialist

Hiwin Corporation is the leader in the innovation and manufacturing of motion control and mechatronic system technology. We are one of the largest producers in the world of linear motion components such as: linear guideways, ballscrews, linear motors and stages.

We are currently seeking a Business Services Specialist to join our fast paced, diverse, and safety centric team.

Summary: Under minimal supervision, the Business Services Specialist position will be responsible for administering the quotation and purchasing processes, processes routine customer orders and assists with unusual internal/external customer inquiries, concerns, and/or complaints. This position maintains a close working relationship with Engineering, Sales and Distribution to ensure all sales territory account functions are properly executed and that the needs of the company are met.

Job Duties and Responsibilities:

1. Prepares and processes customer quotes to the appropriate Sales team member or Customers;
2. Monitors the status of each quote throughout the entire process. Ensures each quote is processed promptly and properly executed. Assists in problem resolution;
3. Processes quotes from vendors based on approved discount/ multiplier;
4. Receives and answers routine customer questions, comments, and concerns in a professional and courteous manner;
5. Establishes new accounts via telephone, email or correspondence with the Sales team;
6. Works with the Engineering department to ensure project requests are fulfilled and forwarded to customer for review and approval;
7. Prepares documentation containing customer specifications for Engineering, Accounting, and Quality;
8. Performs CRM entries as needed and monitors entries made by Sales team members;
9. Performs activities to monitor and maintain inventory control of raw materials, warehouse/office supplies;
10. Coordinates and communicates inventory level, shipment arrival, and product return information with internal staff and customers;
11. Processes orders for raw materials and/or miscellaneous supplies in a timely and efficient manner. Resolves problems with suppliers.

Job Qualifications:

Experience

1. Bachelor’s degree, required;
2. At least one-year business services, customer service or purchasing experience, required;
3. Previous linear motion control or manufacturing industry experience, preferred;

Knowledge, Skills, and Abilities

1. Excellent Microsoft Office (including Word, Excel, PowerPoint) and CRM skills;
2. Excellent knowledge and recent use of metrics;
3. Excellent written and verbal communication skills;
4. Project Management skills with meticulous attention to detail;
5. Excellent organization skills including the ability to properly prioritize activities;
6. Strong math and problem-solving skills.

Hiwin Team Member Benefits:

1. Hiwin pays 100% of the premium for Employee level Medical Insurance
2. HSA or FSA available based on insurance elections
3. Dependent coverage premiums are discounted based on years of service
4. Short-Term and Long-Term Disability 100% covered
5. $50,000 of life insurance policy 100% covered
6. Accident and Critical Illness Insurance offered
7. Quarterly bonus paid out based on performance and attendance
8. 2 weeks paid Vacation Time
9. 6 days paid PTO (Paid Time Off)
10. 9 days paid Holidays
11. Retirement planning (401k and Roth 401k options)
12. Service Awards
13. Snacks and coffee provided throughout the day
14. Education Reimbursements
15. Performance Reviews twice a year
16. Company family Picnic and year-end Holiday party