Tata Consultancy Services
Process residential mortgage loans from application thru processing – working closely with Mortgage Loan Officers and Borrower – while providing a superior customer service experience.
ESSENTIAL RESPONSIBILITIES :
- Order and review of Appraisal, Flood document as per the checklist provided and highlight any discrepancy to respective stakeholders.
- Review of condo and Trust documents as per the procedures & checklists to highlight any discrepancies to for further review & rectification. The final feedback is provided to clients on excel sheet
- Maintain and manage pipeline of loans with an emphasis on providing superior customer service, loan quality, accuracy and efficiency – while meeting and/or exceeding production and SLA requirements.
- Review and analysis of UW Conditional Loan Approval, collecting documentation required to satisfy all conditions needed to obtain CTC in a timely manner.
- Review loans in compliance with established federal and state regulations, company policies, and secondary market guidelines.
- Prepare and submit complete and accurate loan files to the processing Department.
QUALIFICATIONS
- High School Diploma or equivalent.
- Minimum of 6 months- 1 years Residential Mortgage Loan Processing experience.
- Excellent disposition, mindset, communication skills and work ethic.
- Thorough knowledge of FNMA and FHLMC guidelines.
- Basic knowledge of first and second (subordinate) lending; collateral and Trust.
- Experience using Fannie Mae’s DU and Freddie Mac’s LPA.
- Ability to work in a fast paced environment, meeting time sensitive deadlines and adapting to changing workloads, while maintaining attention to detail and accuracy.
- Independent thinking with the ability to identify and manage workflow priorities in a high volume environment, completing tasks in a timely manner to meet production service levels.
- Proficient computer skills, including knowledge of Microsoft Office, including Word, Excel, e-mail and internet navigation.
- Exceptional customer service and communication skills.