Lancer Container Lines Ltd
Our Company
Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.
Summary Technical phone support and Warranty processes.
Essential Functions • Technical phone support /interaction with customers and service technicians resolving issues/repairs as being reported • Assisting customer, sales and technicians with various of question on part / equipment • Processing warranty claim and warranty orders / working with planers and logistic • Researching part number, drawing, BOM ETC within the system • Reporting quality or production issues. • Testing or inspection of parts / equipment.
Knowledge, Skills, and Abilities • High mechanical and technical ability • Knowledge and understanding of beverage systems and equipment and concepts to troubleshooting equipment • Knowledge of electrical and refrigeration operation • Excellent communication/phone skills • Ability to work under pressure and dealing with irate customers/ agents • Ability to work with minimal supervision and self-starter • General knowledge of computers, excel, word, access ETC.
Key Performance Indicators • Following warranty procedures / processed • Technical phone support • Continuous training
Education and Experience • High school diploma required / technical school / college helpful • 3 plus years of field technical experience /working within the beverage industry preferred • General Computer knowledge.
Work Environment This job operates in a combination of professional office and manufacturing environments. This role routinely uses standard office , computer, phones etc.. The employee occasionally is exposed to manufacturing environments and some use of item for movement , packaging , testing , inspection of parts or equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing for up to 8 hours, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and move items up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Notice To Third Party Agencies Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.
EEO Statement Lancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
TBD
Summary Technical phone support and Warranty processes.
Essential Functions • Technical phone support /interaction with customers and service technicians resolving issues/repairs as being reported • Assisting customer, sales and technicians with various of question on part / equipment • Processing warranty claim and warranty orders / working with planers and logistic • Researching part number, drawing, BOM ETC within the system • Reporting quality or production issues. • Testing or inspection of parts / equipment.
Knowledge, Skills, and Abilities • High mechanical and technical ability • Knowledge and understanding of beverage systems and equipment and concepts to troubleshooting equipment • Knowledge of electrical and refrigeration operation • Excellent communication/phone skills • Ability to work under pressure and dealing with irate customers/ agents • Ability to work with minimal supervision and self-starter • General knowledge of computers, excel, word, access ETC.
Key Performance Indicators • Following warranty procedures / processed • Technical phone support • Continuous training
Education and Experience • High school diploma required / technical school / college helpful • 3 plus years of field technical experience /working within the beverage industry preferred • General Computer knowledge.
Work Environment This job operates in a combination of professional office and manufacturing environments. This role routinely uses standard office , computer, phones etc.. The employee occasionally is exposed to manufacturing environments and some use of item for movement , packaging , testing , inspection of parts or equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing for up to 8 hours, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and move items up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Notice To Third Party Agencies Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.
EEO Statement Lancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
TBD