EIKON Group
We're looking for someone who is pro-active, confident and eager to learn as our new IT Help Desk Technician. You'll be the first point of contact in an environment with great people and technology, part of a team that helps keep EIKON Group operational and finding better ways of working. EIKON Group is a global leader in content mastering, localization, and distribution. We work with the world's biggest studios and streaming platforms - guaranteeing quality and precision across all projects, large or small.
Key Responsibilities
Serving as the first point of contact for staff/clients seeking technical assistance. Performing desktop and server troubleshooting. Escalating issues to Systems Engineers and the Director of Technology where applicable. Utilize monitoring software to spot trends and remediate potential issues before they occur. Identify and suggest possible improvements on procedures. Maintain internal hardware and software inventory. Main duties:
Deploying workstations, servers and new services. Performing software/hardware updates as needed. Maintaining documentation and SOPs. Onboarding and offboarding employees. Supporting security remediation items to aid with audit compliance. Reporting and tracking software or hardware bugs with third-party vendors. Minimum Requirements
Demonstratable passion for learning IT and computer systems. Understanding and experience troubleshooting major operation systems (Windows, Mac, Linux). Ability to problem solve, work calmly under pressure and work well in a team. Detail orientated and able to prioritize effectively. Desirable Requirements
BSc in Computing or IT-related degree (Programming, Electrical Engineering, Networking, Media Production etc) Experience held in an IT support/technical position Familiarity with IT enterprise systems (Active Directory, DNS/DHCP, Hyper-V, Microsoft 365). Place of Work
Onsite, Burbank Hours of Work
9.00am - 6.00pm Additional Notes
Willing to work under strict non-disclosure agreements Room to grow into Systems Engineer position
Key Responsibilities
Serving as the first point of contact for staff/clients seeking technical assistance. Performing desktop and server troubleshooting. Escalating issues to Systems Engineers and the Director of Technology where applicable. Utilize monitoring software to spot trends and remediate potential issues before they occur. Identify and suggest possible improvements on procedures. Maintain internal hardware and software inventory. Main duties:
Deploying workstations, servers and new services. Performing software/hardware updates as needed. Maintaining documentation and SOPs. Onboarding and offboarding employees. Supporting security remediation items to aid with audit compliance. Reporting and tracking software or hardware bugs with third-party vendors. Minimum Requirements
Demonstratable passion for learning IT and computer systems. Understanding and experience troubleshooting major operation systems (Windows, Mac, Linux). Ability to problem solve, work calmly under pressure and work well in a team. Detail orientated and able to prioritize effectively. Desirable Requirements
BSc in Computing or IT-related degree (Programming, Electrical Engineering, Networking, Media Production etc) Experience held in an IT support/technical position Familiarity with IT enterprise systems (Active Directory, DNS/DHCP, Hyper-V, Microsoft 365). Place of Work
Onsite, Burbank Hours of Work
9.00am - 6.00pm Additional Notes
Willing to work under strict non-disclosure agreements Room to grow into Systems Engineer position