The Marcus Corporation is hiring: Night Manager in Coralville

Night Manager

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position:

The purpose of this role is to oversee all hotel operations in the absence of the general hotel management team. This position will directly oversee the night audit operations and is responsible for the supervision of all third shift associates. When problems arise during this shift, the Night Manager will respond to all emergency situations, resolve guest issues and concerns, and ensure the safety and security of the hotel’s guests and associates.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

1. Competitive and robust Compensation Package
2. Matching 401k Options
3. Insurance benefits after 30 days of full-time employment
4. Flexible schedule and emphasis on work/life balance
5. Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
6. Free Marcus Theaters movie tickets
7. Free & Discounted Meals/Starbucks
8. Free Parking

As our Night Manager, you would:

1. Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise.
2. Complete knowledge of Night Audit including but not limited to: HMPS II-MICROS-NORTH Ving Card-Lodgnet-Hitachi Switchboard-Dollars in the Bank-Fire Panel-Emergency Procedure Manual-Marcus Operational Manual-Front Office daily operations.
3. Assist in enforcing decisions made by fellow managers. Act as Manager on Duty for supervisory and line associates.
4. Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests in conjunction with hotel security team utilizing diplomacy and good judgement.
5. Maintain regular attendance in conformance with standards, which may be established by Hilton or Marcus Corporation from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
6. Conduct regular room and public space inspections on a nightly basis.
7. Perform other duties as assigned.

We are looking for our next amazing property leader, who will have:

1. Basic leadership skills including coaching, motivating, counseling, and disciplining.
2. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
3. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills.
4. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
5. Considerable knowledge of all departments’ functionality, hotel facilities/services, as well as city and current events.
6. Excellent verbal communication skills.
7. Good hearing and visual ability in order to detect signs of emergency.
8. High school diploma required.
9. Prior hotel experience required, prior supervisory experience preferred.
10. Conflict resolution skills.
11. Multi-tasking skills.
12. Ability to meet deadlines and work toward department goals.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

Additional Information:

• Hourly/Yearly Wage: 16.08