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The Senior Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on the client's clinical presentation and needs. The Senior Admissions Specialist facilitates tracking and documenting the disposition of potential clients from initial call, verification of benefits, pre-admissions assessment, and hand-off to facility, up to and including admission. The Senior Admissions Specialist acts as the Senior role in the Call Center. The Senior Admissions Specialist provides ongoing support to Admissions Center Intake Specialists, Admissions Specialists, Business Development, and Facilities Admissions Specialists. Primary Duties and Responsibilities Provides consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions/general intake questions from potential clients or their referral sources. Initiates Verification of Benefits and discusses insurance coverage and potential out-of-pocket costs with potential clients or the Financially Responsible Party. Assesses the acuity and needs of potential patients and makes treatment recommendations based on clinical presentation and appropriate clinical fit for programs. Facilitates effective telephone presentations to prospective clients, clearly communicating the Promises Behavioral Health advantage. Identifies qualified prospective clients and develops loyal customer relationships. Generates and follows up on self-developed leads through intensive research as well as both inbound and outbound calling & follow-up. Provides treatment recommendations within the Promises network of treatment centers. Provides outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers. Assists with client retention by supporting current clients as requested. Expectation of meeting an admissions quota per month based on quarterly goal setting with leadership and/or meeting and/or exceeding the National Referral Team average. Tracks and documents the disposition of potential clients from initial call, handoff to facility, up to and including admission. Researches and expands knowledge of addiction and treatment programs and facilities to provide relevant and useful information to prospective clients. Maintains a professional, "clinical-style" approach when working with potential clients. Must be able to work and be comfortable in a high pace, high stress, and/or high-volume work environment. Designs and executes strategies for meeting or exceeding all performance goals on a consistent basis. Shares techniques and strategies to execute proactive outbound calls, lead generation, qualifying, overcoming objections, etc. with peers. Supports team admissions and achievement of department and company assigned census goals. Collaborates with referring professionals to coordinate client admission. Works directly with Promises Behavioral Health business development team and referral sources to coordinate admissions. Provides support to Promises Behavioral Health business development team and leadership in all aspects related to admissions and call center. Works as a liaison between clients, referral sources, and facilities. Assists Call Center and Facility Admissions Specialists with call/admission progression and difficult cases. Provides overflow support to Facility Admissions specialists with case follow up and progression. Job Qualifications and Requirements Strong understanding of addiction, commonly abused substances and their classification, as well as an understanding of codependency, dual diagnosis and psychiatric conditions. Ability to effectively communicate the benefits of residential treatment. Willingness to assess and discuss client's ability to privately pay for treatment. Excellent follow-up skills and the ability to stay in contact with multiple clients at a time. Must be able to multi-task and work well with a team. Ability to work effectively in a fast-paced environment while maintaining dedication to customer service. High School Degree or GED. Knowledge of managed care and insurance as it relates to mental health benefits is a plus. Sales and/or marketing experience are a plus. Knowledge of Salesforce CRM is a plus. Must be willing to work on an "on call" basis on rotating nights and weekends; schedule of on-call shifts to be provided by leadership in advance. Must have availability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays.

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